Something similar happened to me. Southwest cancelled my flight a couple of hours before I was sue to fly out and couldn't get me on another flight until two days later, which wouldn't work for us. I called Southwest Vacations and notified them that the trip had been cancelled(at the time I still believed they were genuinely Southwest Airlines) and they argued with me stating that the flight was only delayed. I had to send them the email that Southwest Airlines sent me cancelling(not delaying) the flight. It took over 10 calls and hours on hold but they finally said they would REFUND me, I confirmed it was a refund, not a travel credit.
I have been calling to get it resolved ever since. It's been over a month now. So far all they have done is issue credits (not the refund they promised) for less than half what I paid for the trip. No one ever knows what is going on with my account. There are always long holds and I have to be transfer. I am given different information each time as well. Most recently they told me I had to send an email to customer service... which was returned to me because the inbox is full(customerservice@southwestvacations.com)!!! This is the worst experience I've ever had with any company.
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