Southwest Airlines Community

My husband I fly with SWA as much as possible,and grit and grind our teeth if we HAVE to use another airlines since SWA may not be flying to a certain destination. Prices are now very close to other airlines, however we can each take 2 checked bags FREE!   This is a BIG plus.  Hope you never change you customer relations policies, and how we are treated when we are on the aircraft. Thank you ... View more

Dear Colleen, I was able to experience the LUV your company shows when I interviewed a few weeks ago. The interview team was kind and attentive. And all of the employees I ran into were warm and friendly. I certainly felt at home at SWA. I met you a few years ago during a SWA open house. I didn't have any expectations, and was blown away by your company's energy and fun. I didn't know who you were when I met you, but you were so nice to me. Later I realized who you were and was flabergasted. It shows you care. I was just a pilot with a few hundred hours of time back then. Since then it has been my mission to build my time so I could apply for a job with SWA. I hope to join this awesome organization. Thank you for all the care you have shown your employees and me. And thanks to the interview board for giving me this opportunity. LUV, Carol Wood ... View more

And they let lady gaga on wearing bra, underwear and handcuffs. I'd sue the airlines until I had free flights for life. ... View more

Dear Ms. Barrett, I just read that you will be retiring next year, so I will stop everything I'm doing and write the note I've been meaning to write for over a year now. You have done a marvelous job. SWA has become the industry standard, and this from someone who a decade ago was uncomfortable with the Southwest approach. SWA has responded to customer needs and comfort, by streamlining the check-in process (which used to require standing in line 3 times for a flight), by keeping flights affordable, by quick turnarounds and convenient connections, by a superb frequent flyer program (which has me foresaking my others and flying everywhere I can on SWA with a SWA credit card and using SW partners). Your articles in Spirit Magazine reveal a President who cares about customers, employees, and the American need to connect affordably. And she is a lovely woman in my age bracket demonstrating how top leadership in our country can be female, mature, and excellent. Thank you for my airline; that's how I've come to feel about SWA, like thousands of other people, I'm sure. I hate to see you go, and wish you the best. I can't help but be concerned that the personal touch (prompt phone answering by human beings on this continent, excellent empowering website, the freedom for regular folks to fly affordably) might be going with a change of leadership. Please communicate my vote for continuing the style which you've brought to blossom at SWA. Sincerely, Marie Davis ... View more

Colleen--I was on flight 418 from Baltimore to San Antonio Tuesday. We were stuck on the ground for 3 and a half hours while the weather did its thing. I have got to hand it to the flight crew, especially the pilot. What should have been a 3 hour flight turned into a seven hour ordeal, but how the crew handled the situation should be used as a case study of first-rate customer service. The captain immediately starting telling us what was going on, why we were sitting at the gate, etc. He not only kept us well-informed, but he explained what was happening and why. He then started passing out peanuts and ice water himself, as did the first officer. I was more than impressed. The pilot and the crew deserve a huge award. Well done! Paul Marsh Seguin, Texas ... View more

With Southwest's great 7:35 AM Oakland to Dallas one-stop it's scheduled length with a stop is only 55 minutes longer than the other Dallas-based airline's non-stop and after all fees can do the round trip for $185 and change instead of $217 on the other Dallas-based airline for an early January trip, Lisa. Southwest will allow you to board your return if you don't take the going something the other Dallas-based airline won't allow you to do. ... View more