04-03-2022
09:24 PM
04-03-2022
09:24 PM
My Friday 4/1 flight was cancelled, also. I have to apply for the refund? How about the refund should be automatic and immediate. Also, instead of just telling customers they are on their own to book another existing flight - all of which were full or cancelled on Friday, Saturday, and Sunday - how about if Southwest schedules additional flights to accommodate the passengers who are now stuck? It would go very far to keeping your customers satisfied if we received a follow up text or email that says "sorry we cancelled your flight, but we are going to send extra planes on these dates to try and get you to your destination".
The way it is now, I feel like SWA effectively said; "your flight is cancelled you're own your own".
I've been a happy SWA traveller for decades, but this was a very bad experience.
By the way, I got home on Spirit Airlines 24 hours later and I just may consider them before SWA for my next flights.
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