I had the same thing happen to me. I booked a flight for my 3 kids on Sunday for $518.94, tried to use Apple Pay on my USAA bank account and it said there was an error and to try again. I submitted it again and it said the same thing. My husband looked at our account and saw the charge on our account 2 times but we never received an email or reservation number. I called SW (a 1 hour wait) and they said they are having an issue with Apple Pay and to not worry that they would fall off in the next day or 2 . It’s been 5 days and they had not fallen off. I called my bank and they told me that the charges went through. They took over $1,000 from me. My bank is considering this as fraud and is investigating it. I called again tonight and waited 90 minutes just for a rude lady to tell me that that’s not their problem, it’s my bank’s fault. No, someone at southwest TOLD ME there is an issue. After i get this resolved I will never fly southwest ever again. I hope you get your money back! As of yet I haven’t gotten mine.
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