04-12-2022
01:31 PM
04-12-2022
01:31 PM
Really? How can they not be? Wow, well that is really interesting. https://www.southwestvacations.com. It says," Official Vacation Packages of Southwest Airlines" Scratching head here.....
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04-12-2022
11:03 AM
04-12-2022
11:03 AM
Thank you for that information. How does moving days around work when you booked the vacation package? I said SWA canceled those flights but I don't know that to be accurate. They are just no longer offered. They do not show up. The nonstops were full while our current flight being re-routed is not.
How separate are the 2 groups? SWA and SWVacations? When I called the vacation package side they still had us on the original flights that don't exist. I shudder to think about the chaos at the gate if I hadn't checked the "other side" SWA site! There should be some crossover I would think.
And... problem resolved, but when they removed our flights going and returning they flipped ours. They had us departing from MBJ and going to HOU. I don't know how that happens when we booked the SWA Vacation Package with the hotel and excursions in MBJ. To repeat, not one of the 8 in the group received any notice that they did this! We are spending just under $50K for this group trip!
I guess I just wanted someone to say SWA was still that sweet little "engine that could" airline that valued its customers. They were always the preferred airline for the hometown feel. I used to feel like you were part of the team that was helping to stick it to "the man". You've changed Southwest!
Thanks for the information. I will probably get arthritis keeping my fingers crossed they come back in time.
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04-12-2022
09:25 AM
04-12-2022
09:25 AM
Hi, we planned a group trip to MBJ May 13-19 for a graduation celebration. All 8 of us booked hotel/air using SWA Vacations. We choose Jamaica because of the non-stops. 2 hours to paradise. Sometime mid-April Southwest changed our flights. We are now routed through MCO and the trip takes 6+ hours. We were never notified by either the airline or SW vacations. I want to know if the wise ones here think that flight #1115 /1116 will come back? The flight was full because the toe dragger in our group bought the last 2 tickets. Why cancel this flight? As a consumer, I feel duped. We made vacation destination decisions based on the information provided, paid the money and SW can't send us an email? When I log into the SW Vacations my original flights are still there. If I hadn't logged into the main website I would have never known. This isn't the way to treat your customers.
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