04-15-2022
02:20 PM
04-15-2022
02:20 PM
I had a similar experience the other day out of Hobby. Plane was nearly full though. The truth is that todays SW is not the SW of 2 years ago. Cynical, poor communication, poor planning, zero customer sympathy or service. So sad! I almost exclusively fly SW (companion pass) and regularly pay more or don't even search other airlines fairs. Why? Because SW does the right thing and doesn't waste peoples time. I guess Ill just go back to flying whoever is cheapest now.
Sorry for the experience. You're not the only one and you not nuts as others on here would have you believe.
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