I purchased a ticket for my 80 year old mother in law to visit for my son's graduation in May. Since there is no longer non-stop flights from Pittsburg, I had to get a ticket with a single layover. She recently had surgery and does not want the layover. When I tried to cancel the flight, I was told that due to the type of ticket, the funds would not be returned but held for future travel by my mother in law ONLY. Due to her age and the lack of non stop flights she will never use those funds. Southwest is affectively stealing the money from me. Since this flight cost me $725 that I cannot get back, my son's grandmother will not be able to attend his graduation. I am sending this story to every media outlet in Texas to get these corrupt and senseless policies to the public.
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