This continues to be a big problem. On a recent international flight, a group had one person who used a wheel chair to get preboarding, and her companion proceeded to save the First 4 ROWS for their family! The preboarder hopped right up and greeted her entire family once on board.
I have been on flights with 15 wheel chairs in preboard. Trust me there are not 15 when the flight arrives.
This alienates SW best customers. We have the SW credit card, are A list preferred, and have a companion pass. We and other SW frequent fliers are disgusted with this abuse.
Please set policies and follow them. And no, I don’t want a huge dog sitting next to me, which almost happened on our last flight.
SW is so awesome, just tighten this up to prevent blatant abuse. Please!
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