Southwest Airlines Community

We got rid of the car kept nearby and thus have started flying different airlines to different airports.  Best of luck!   -Alex ... View more

You’re putting words in my mouth.  You suggested we contact SWA.  They have been contacted.   ... View more

I’ve gotten $1,000 in LUV Vouchers from SWA as a result of contacting them about this issue.  Obviously it has not been escalated to the right levels.   ... View more

Hear hear! ... View more

My partner travels to BWI 12 times a year and I accompany him on about half of those trips.  Most of the time we’re getting in pretty late on a Friday or Saturday and the baggage claim areas are packed with people.  Today, it’s mid-afternoon on a Friday and it’s not busy, but also not empty.  40 minutes after arrival, they’ve just made the first announcement saying there was a mechanical problem with the belt loader at our gate and that we should “sit down” and “be patient” and that “we’re not doing this on purpose”.  Bags from a flight that landed 15 minutes ago are dropping in front of me.  Each of my last 3 experiences at this airport with checked baggage have required me to try and get a hold of airline and airport employees that are few and far between in the baggage claim areas to get an update on where things stand.  Bags are missing for an entire flight and no one seems to know what’s going on.  I’ve reached out to their support team via phone and racked up half a thousand dollars in Luv Vouchers for my troubles, but they don’t know what’s going on either.  Luckily, my partner keeps a car nearby, so we use what we know will be an hour wait to send one of us to get the car that is 30 minutes away so we don’t lose so much time.   It is laughable how bad it is here and/or how bad my luck is.  If mechanical issues plague this airport, Southwest needs to invest serious capital in overhauling their facilities.  Regardless of the cause of the issues, Southwest needs to provide better voluntary announcements about the status of checked bags when they are delayed beyond 25-30 minutes.  Today’s has been a better experience than the last few flights as a result of those announcements, but it still took too long for the first one.   Once my partner gets rid of the car close to BWI, we’ll start flying a different airline to different airports.  It probably will not resolve all of our problems, but this is getting old!! ... View more