07-22-2022
03:24 PM
07-22-2022
03:24 PM
Temporary Additional Flexibility – Effective June 1, 2022
$100 will not be deducted: For all Customers who contact us between June 1 and December 31, 2022, letting us know they are unable to use their funds during the RTF validity period, we will issue a Southwest LUV Voucher for the full value of the RTF, which means temporarily, you will not deduct $100 per our normal GOG exception.
No longer required to contact us after the expiration date: Customers do not need to wait to contact us after the RTF expires. Between June 1 and December 31, 2022, If Customers contact us to advise they are unable to use their funds before the expiration date of the RTF and they do not want to wait until after the expiration date to request a Southwest LUV Voucher, we will force close the RTF and issue the SLV immediately. Please explain to the Customer that the SLV will be valid for six months from the issue date.
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