I think you are missing the point. I get the guidelines but where are the forgiveness and compassion for our military families. On a normal flight without being military, would they have to have shown the cards? We were not aware of any of that process. The staff on the phone did not tell us your policy. How would we know? It wasn't us who applied the military discount on the ticket. We didn't want the discount. My point is that the process is outdated. The family needs to be aware of these practices. And to make matters worse, she found out they both had their cards. I can't believe you think this practice is working on the military favor.
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