Okay…so back June 2021 I booked and paid for seven people to take a southwest vacation to Las Vegas. This trip was paid upfront. Not long after everyone backed out because of COVID, which I understood. I totally forgot about the trip and the cost until one day I realized I better call and check about a refund OR travel credits. I just so happened to called TWO DAYS before I would of been SOL which was June 2022. I was told I wouldn’t get anything back but then I was told I would get vouchers. Okay well it took 3 months to get those and I still didn’t get the hotel credits back. But now when I try and book a FLIGHT only since I can’t use it for the hotel that I already paid for, I notice that my voucher isn’t taking the full amount. I read up in the community that I HAVE TO PAY TAXES!!! So now I will have paid taxes TWICE!!!! I am so annoyed with southwest and I never used them since I was 18 because of the experience. But I read reviews in the recent years how things are better. I’m holding onto $4,000 in vouchers and I have to use them before January 2023. I just needed to vent. I may just take the loss on this one. There is no way I can squeeze the time to use these. It would be nice if they turned half of the vouchers back into my hotel credits or let me use the whole balance on a southwest vacation somewhere. Safe Travels everyone!
... View more