10-18-2022
08:50 AM
Thank you , we are getting there. We should be leaving in the next hour . The delay wasn’t due to natural causes it was on Southwest end . I requested from a customer service rep and a supervisor visit and I was informed by the supervisor that they had no hotel room so I ask if I should jus sit here and wait and her responses was to pay for a room or sit here and wait . I don’t want to come back to this airport BWI they are very rude here for me and too much mice running around .
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10-18-2022
05:35 AM
We still here at the airport all the hotel I could afford were sold out.
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10-17-2022
11:07 PM
I am here sitting at the airport with my minor son because first my flight was cancelled without any indication until I arrived in Baltimore transferring to LGA heading from Atl . Upon arrival I was issued with a 250 dollar LUV with no compensation are considering from you guys as to where am going to stay with my son. I was coldly informed my one of your managers here stating her name is Jasmine that they have no hotel room to offer and I should pay for one if I wanted to are stay at the airport . If I had the money to stay at a hotel I wouldn’t be requesting accommodations. The way this situation was handled was cold I am with a child if I was by myself that would have been fine but because this isn’t them and they live here and go home to warm bed with they child/children no effort was made to assist me and my child . I hope you guys do better in the future because this isn’t they way to treat people . I am not a ANIMAL!
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