Yikes, so in yours and the OP's situation, and others like this, is SW essentially calling their own customers liars, but not providing reason or evidence? I would be livid! And surprising coming from this airline which I thought would be better than this.
When I was teaching, if I ever caught a student plagiarizing their work I wouldn't just give them an F without showing them my specific reasoning. It was not so hard for me to just point to the paragraph that they copied and say "because of this." Anyway it was the right thing to do. I literally don't understand why you can be denied (accused of embellishing or lying on your claim) without proof.
The interesting thing about OP's case is that in addition to receipts they can easily prove their registration for the convention and need for (nice) clothes, it wasn't a secret event or anything. In the comment above, the son did everything right snfbprovided receipts which I can't really imagine myself doing at all as someone with bad ADHD. Hope this never happens to me, or any of my 5 friends I'm planning a trip with this spring, singing Southwest's praises.
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