Please know you are not alone. My experience was eerily similar to yours. I can’t write it all here because it makes me so upset thinking about it. Now It’s Wednesday March 8th. Still no refund for expenses. Received an email from southwest on January 19 with the amount, customer ID and a note telling me to be on the lookout for an email from hyper wallet. I checked my email and spam for the next two weeks and never received an email. Then, what seems like a million more phone calls and explanations, my case has now been accelerated and was told today that someone is working on it. This is like rubbing salt in a wound. I just want to be done.
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