Well said.
Is it frustrating or perhaps disappointing to have your vacation travel canceled? Of course, my family's trip to FL was canceled, but it's not the end of the world. I appreciate that Southwest prioritizes safety over schedule. And I certainly would not take my frustration out on the pilots, FA's, gate agents, customer service reps, or anyone else.
Can Southwest improve operations, undoubtedly; they've always had a continuous improvement model, I'm sure they'll learn from this event and make things better in the future.
In the meantime, thank you Southwest for being the best airline possible, and I hope operations return to normal as quickly as possible.
... View more
