This post is a warning that the website and app do not work right now, in the middle of this holiday mess. My flight in my layover city on the 25th was cancelled. I received a text on 12/26 saying it was rebooked for 5:05am on the 28th and received a text later saying that flight was also cancelled. The website maintains that the flight tomorrow morning is still happening. The app says it is cancelled but can be rebooked. When I try to rebook (I actually want to cancel but am told I will not receive a refund), the app gives an error. I am in limbo. Of course, you can't get a human on the phone - only a busy signal or hangup in the middle of a hold. And good luck getting your luggage.
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