My daughter was caught in the spate of cancellations at Midway this Christmas. We understand the situation. Her flight was cancelled after she has checked in at the Midway airport as crew did not show up. She went to the airport multiple times to retrieve her baggage. She was told that the airlines policy is to send the bag to the final destination even if the baggage is physically at Midwest airport. It does not make any sense to send the baggage when the person is standing right in front. Can SW higherups reconsider the policy that adds waste of energy to transport the baggage with potential to retransfer back to Midwest.
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