01-02-2023
09:53 AM
Jean, correct. The gate agent announced only 81 passengers on our 30 Dec flight, departed DEN at 5:05am. Only about a dozen checked bags. That is the point I realized that SW has a problem…if half-full flights with virtually no checked bags are flying…and you still have a hangar full of outbound bags that aren’t moving anywhere…and there is no communication with any customers on the disposition of their bags…then there is a breakdown somewhere.
Update to my original post: Today the 800 number rep (Gabriel) said that he’s hearing from other passengers that Denver is only going to FedEx bags, not send them onward or allow local passengers to just pick them up…but he clarified that is not a stated Southwest policy, only what he’s hearing, and that he has no means of communication with DEN BSO to clarify.
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