01-02-2023
09:12 AM
01-02-2023
09:12 AM
Very glad you received your bags but we have tried and were told they cannot pull them. They are still "sorting." Where is Southwest for the passengers? I have two bags in BWI and two stranded in SJU and we planned a "redo" but have none of our summer gear. Are you suggesting $100 per bag is ample for having to order bathing suits, shorts and other misplaced items?
Here is what Southwest representatives said and what is written in the online missing bag report:
- Someone will call you when your bags have been located. (If two of my bags are in the terminal/baggage cargo) why isn't someone calling us?
- Customer service reps have no information. Everything is being driven from the HUB airports. So lines are open to call but there is no information to share.
Yes I want my belongings but 9 days later, I cannot presume Southwest will get us our things so we need to replace most items.
I feel like Southwest is telling us "be patient" and "wait a little while longer" but we have lives to lead and entrusted our belongings with this airline. You can't have it both ways. Compensate now and if bags are retrieved it will be a pleasant surprise.
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