01-26-2023
12:38 AM
Where are you getting the idea that they're actually reimbursing based on receipts? I turned in all my receipts the day they put the submission form on the website and haven't gotten anything other than automated responses that day I should've gotten a response
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01-26-2023
12:30 AM
I actually filed my claim twice because even though I attached all my files to the first cousin I got an email saying I needed to submit receipts.
Since there is no way to do anything with an existing claim on their horrible website I had to resubmit it all again.
My flight was Christmas day and not a single real person has responded to be in any way.
I did get the email about the rewards points today. That email said I should have received a response to my reimbursement request in a separate communication but no such communication exists
At this point I really don't see how I could ever trust them enough to fly with them again so the reward points are useless
So over this
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