02-15-2023
02:04 PM
IT needs to fix the "current password" field.
Here is my correspondence with Case #61058832
On Feb 15, 2023, at 1:48 PM, Todd Wiese <toddwiese@austin.rr.com> wrote:
Hi Julian,
Please have the IT team fix the problem. The “current password” field should not check for password rules to be passed! Anyone with an older password that did not pass the new rules will be blocked like I was.
I did call and was helped to change my password thru a different route.
Thanks,
Todd Wiese
On Feb 15, 2023, at 1:18 PM, no-reply@southwest-communications.com wrote:
Dear Todd, Thank you for contacting us. I appreciate the opportunity to address your concerns. I am sorry to learn that you haven’t been able to log in to your Rapid Rewards account. I realize that it has been some time since you contacted us, and I regret that we weren’t able to respond to your email sooner. If you are still encountering problems, please call us for assistance at 1-800-I-FLY-SWA (1-800-435-9792). Your participation in Rapid Rewards is important to us, and we hope to see you onboard soon. Sincerely, Julian Blake Southwest Airlines
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