04-12-2023
08:39 PM
04-12-2023
08:39 PM
Send them another email with all the details again...I told them it was ridiculous that I was still waiting and ended up getting a response. Email them every week if you have to. Good luck.
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03-08-2023
06:10 PM
03-08-2023
06:10 PM
Good luck. I think it took about two weeks for me to get another notification from SW. The email had an ID number that I needed for hyperwallet. When I went into hyperwallet I wasn't sure what ID number they were talking about and then remembered the SW email. I think it was the next day I got the email from hyperwallet. I just wonder about those that don't keep pushing...
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03-02-2023
11:36 AM
03-02-2023
11:36 AM
I sent another email 2/12/23 once again explaining what happened and included all the details..flight number, rapid rewards number, etc. and included a the receipt for a JetBlue flight. I said it was ridiculous that I was still waiting to hear back. I received an email (after the email stating they received mine) on 2/22/23 stating my request was being escalated. Heard from them 3/1/23 that I would be receiving an email from Hyperwallet within in few days. Got it this morning 3/2/23. Frustrating that I had to email every few weeks. I understand there were thousands and thousands of reimbursements but I worry about people who are not proactive and keep checking. Be the squeaky wheel. Good luck.
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