Southwest Airlines Community

My Aunt received the same email after contacting SW several times either via phone or the Contact Us option. She finally received her points after establishing a Twitter account, following Southwest Airlines, and then sending them a Direct Message (DM) with all of her information (case number, flight number, confirmation number, RR #). DO NOT reply to their posts but instead send a direct message (that will ensure that you are not giving out personal info to the Twitter world). It worked for her (and I've read where it has worked for others). Try it. You have only 16 more days to claim. ... View more

If you have a Twitter account, then follow Southwest Airlines. After you follow, send a Direct Message (DM) and provide your case number(s) if you created any via the SW Contact Us page. Also provide your confirmation and flight numbers. Give them every detail. DO NOT REPLY to any posts otherwise it will more than likely be removed (not to mention you don't want to supply your personal info as a reply). Send a Direct Message. ... View more