Southwest Airlines Community

So I have a Chase Sapphire Reserve, and often use points for Southwest flights.  I have a flight scheduled to the Caribbean for this summer and used a combination of points and $ to purchase at the end of last year.   I notice additional fare categories outbound have now appeared.  I had Anytime fares booked both ways (which are fully refundable), and there is now Wanna Get Away plus outbound.  Across 4 travelers, this adds up to $680.  If I had booked directly with Southwest, I would have no issue getting the difference credited back to me for a future flight (or since its refundable getting it back completely).  Chase Travel said there are restrictions on the fare, which means I would forfit points if cancelled (I'm simply trying to get the same flight, at the lower fare).  Does that make any sense at all?    Or am I dealing with an inexperienced travel agent?    Every time I book Southwest with Chase, I question if the hassle is worth it.  ... View more