05-08-2023
06:09 PM
I was given bad info from a Southwest rep right before it expired that there was a change in policy and it would not expire due to Covid. I had no reason to believe otherwise. That was my error in believing what I was told. All I can do is try.
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05-08-2023
04:14 PM
I sent a message thru the customer service department (not overly nice, but respectful) requesting the voucher be extended. First reply was no, I asked that it be escalated. Let's see what happens.
I may try the purchase/cancel if I do not get an acceptable reply.
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05-08-2023
03:50 PM
I was issued a voucher in Feb 2020 after being bumped off a cancelled flight. I was told at the airport last month that the voucher would not expire due to COVID issues that have occurred and to contact customer service to be issued a new voucher. As per Tayla Sparks at Customer service, they will not honor the voucher under any circumstances.
Anyone else have this issue?
Hard to believe that they could be so callous considering the issues they have with cancellations.
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