05-24-2023
05:40 PM
I am seeing delays and service getting unfriendly on SW Air flights.
Our flight # 1177 on 5/18 to LAS was delayed and then connecting flight #1167 to ORD was delayed by 2 hours (no treason provided) and on return, flight # 1935 from ORD to DEN on 5/23 delayed by an hour (again, no reason provided), almost missed the connecting flight # 3009. There was no announcement while landing to let passengers with very short connection time to deplane before rest of the passengers, a very critical step in ensuring their customers do not miss connecting flight. But SW Air does not care anymore. Also on this flight had passenger holding a seat for someone, and not let me seat. Flight attendant just observed. It is not fun flying SW Air anymore and getting nightmare flying them with excessive delays. Not sure if I will fly SW Air again.
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