06-27-2023
10:31 AM
Hello! Since this forum is customer-to-customer, I would email Southwest or contact Customer Relations with a brief message outlining the incidents involving your trip as well as a line-item detail of all your accommodation costs accrued as a result of your flight being cancelled. This appears to be a controllable cancellation in which Southwest has committed to provide complimentary accommodation.
However, I find it strange that the gate CSA who rebooked your Sunday cancelled segment to Tuesday said "no" when you found a Monday transportation option and wanted to move forward with that. Normally, protocol would be for the CSA to refund you for the cancelled segment regardless of which fare class you booked so you can move forward with your Monday alternative. I would bring this up to Customer Relations.
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