sorry your bag was lost I have unfortunately gone though this a couple of times myself and it’s not fun
After you submit receipts it can take up to 30 days for them to respond and in my experience sometimes that comes by mail with a check but they usually post the resolution on the website as well but can take up to 30 days from when you submitted receipts.
so 1st step give them the 5 days to look for your bag
next pile up receipts and submit within 21 days of your bag being lost (if you waited too long to submit receipts that could be an issue for them being liable)
Finally after you submit receipts wait up to 30 days
you could also call the phone number on the original report you filed to get help or maybe some update or you can reach out to southwest on Twitter or though the contact us link and maybe customer relations can investigate and maybe provide an update/compensation
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