07-26-2023
08:48 AM
07-26-2023
08:48 AM
Mine just posted as well! Finally! Yes, companion pass!
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07-25-2023
07:12 AM
07-25-2023
07:12 AM
Just spoke to Chase again and they said to call back when it has been 30 days and no RR points. I asked them how long it will take after that time to get the points and they said it will then be escalated and I have to wait another 7-10 business days. Seriously! Not happy at all!
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07-25-2023
06:51 AM
07-25-2023
06:51 AM
Thanks for your response. Still working it unfortunately!
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07-21-2023
10:56 AM
07-21-2023
10:56 AM
I have the exact same problem as someone else posted in April. My husband was supposed to earn the companion pass this month (July) and his points ALWAYS post with 2-3 days after the Chase Visa credit card cycle end date. I looked back at the history from the Southwest site and this has been consistent, until this month. This month however, no points are posted and the cycle ended 7/14/23. Same issue as the other person ... Southwest says it is the fault of Chase and Chase says it is the fault of Southwest. Really ridiculous. I also have my own Chase credit card where the cycle end date was July 18, and I already have my points (posted on the 19th)! What is going on... really awful customer service! One of these companies is not being honest here, Chase or Southwest ??? Very Frustrated!!!
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07-21-2023
10:52 AM
I have the exact same problem. My husband was supposed to earn the companion pass this month and his points ALWAYS post with 2-3 days after the Chase Visa credit card cycle. I looked back at the history and this is what is shown. This month however, no points are posted and the cycle ended 7/14/23. Same issue Southwest says it is the fault of Chase and Chase says it is the fault of Southwest. Really ridiculous. I also have a Chase credit card which cycle ended on the 18th and I already have my points (posted on the 19th)! What is going on... really awful customer service!
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