Southwest Airlines Community

I’m not playing a game. to get caught of something I would need to have intent. As I wasn’t aware of their double booking policy obviously but this whole situation.    you keep doing you. Clearly you know  ... View more

Sure. I hear you think I broke the rules in the fine print and I deserve to be punished. Like I said, having read the fine print, I echo the frustration from the lack of clarity on this policy. I don’t believe my trip deserves to sabotaged for me looking out for me. I’m responsible to get to work on time. SW does not share that responsibility. They cancel when they want and I’m stuck to figure it out.  Given their policy, I still don’t think canceling a flight I had a ticket for and checked for in makes sense.    Thanks for the heads up on United.  ... View more

You hit in on the head. I had an experience today where I had a ticket for a flight and they auto cancelled me. When I went to sleep the night before the flight I had a ticket, when I woke up at 4AM for my flight, I had an e-mail saying ‘I’ cancelled my reservation. I had another reservation for later in the day I intended to cancel upon learning my early flight was indeed taking off.  As I’m flying for a contracted event, I needed to make sure I get to my location. SW has cancelled flights on me same-day so many times.  Now, after talking with 2 gate agents, calling a-list customer service twice, I was able to get on the original flight. When I went to sleep the night before I was A1. When they put me back on the original flight, I got added as standyby. Then at the gate, the agent couldn’t clear me off standby and had to call their support.  finally the icing, my original flight was $190 business select. Now I’m wanna get away paying $400.  I’ve reviewed their contract of carriage and I believe their system is wrong. If anything it should have cancelled the flight I hadn’t checked into, not the flight I had a ticket to.  I forgot to include the aggressive customer support. All in all feels like this automatic computer cancelling caused a whole fuss that many humans had to rectify. Feels vindictive. Not feeling the love as an Alist. I plan on disputing the credit charge and I don’t really have anything else I can do.  ... View more