Southwest Airlines Community

@Dinelam2020 wrote: I am faced with the same issue and tried to get the reservation resent and it never came through.  Luckily I don't need to cancel my reservation and just wanted to confirm it before going to the hotel. I spent hours waiting on the phone for them and never was able to speak to a representative.  This is truly bad and i will NEVER book hotels with southwest again. I  called the hotel and they have my reservation.  I am praying that all goes well and I don't  end up getting charged again or that when I get there it get cancelled. What a mess. I could have gotten my stay for a cheaper price elsewhere too but counted on the points which I was promised and now already know that was a total scam. NEVER AGAIN!!! Hello- Sorry to hear you've had issues with receiving your Confirmation details. As a fellow traveler, try calling the listed concierge number again via the Southwest Hotels website but at a different time of day and/or day of the week. It's likely when you called, they had a high call volume and could not take your call but they do respond.   Note as general advice that both email and text communications are not foolproof and I've had times when legitimate emails/texts I'm expecting do not reach my inbox as they sometimes get mistakenly filtered or blocked by security software.   As a remedy to this and this goes for any reservation from any provider whether be hotels, air travel, and even online food delivery orders: Always take a screenshot and/or save the confirmation page on the web page before closing the window. In the case of Southwest Hotels, that would be the "You're All Set page" and the PDF receipt from that page. Yes, I agree it would be nice for upcoming SW Hotels/Booking.com reservations to appear on my SW Rapid Rewards account profile for ease of access (I think that would doable under an agreement with Booking.com) but the screenshot or saving-the-page solution is the alternative we have as travelers for now. ... View more

This is an older post - but - there is lots of incorrect information here. Southwest Hotels is not directly affiliated with Southwest - it is managed through a 3rd Party, Booking.com. So any questions/concerns/etc. need to be made through them.   Secondly, I actually use Southwest Hotels quite often - 2 different hotel stays over the last 2 weeks or so - and to date I have never had any problems. I use Southwest Hotels whenever I don't care about loyalty to a particular hotel brand and want to stay somewhere unique, and/or I get a lot of points for the stay. For my last 2 trips I got 3,000 points. So it's worth it from that angle if you want extra points, and they are Companion Pass qualifying-points.   --Jessica ... View more