I don’t work for the airline or the airport I just know how air travel works and weather will mess up airlines when weather occurs.
go to ATL or even DFW during a storm like DAL had last night you would see the same problem with American, Delta, United, or any other airline. There are only so many baggage people and so many carousels an airline can use.
ground crew and the BSO employees are different you most likely won’t deal with the ground crew.
they can ship your bag to you if you live so far away.
how do you know the other 17 flights arrived after you? Maybe they were all diversions that would have arrived before you so they were on the priority list for get them their bags. Another thought maybe they had few bags while your flight had more bags so you’re could take longer to get off the plane
either way you can send a message to Southwest though the contact us link at the bottom of this page and maybe they can issue a voucher or something for your inconvenience or at least document the issue
... View more
