10-10-2023
05:27 AM
10-10-2023
05:27 AM
It was my first time doing it by myself and I thought I had it right even though it was my mistake I called in to customer service for help and it should have been explained to me that I booked a trip and return for the same date but nothing was never said this has been an expensive lesson
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10-08-2023
08:36 PM
I booked a flight for Miami from Baltimore. The itinerary should have said Leaving on Oct 4 2023 and Returning October 6, 2023 for two passengers. But without me reading the itinerary I assumed that it was right. On Oct 6,2023 we go to the MIA airport and to my surprised wa told that my flight left the same day I came in. Who does this? Leave 6:55 am to Miami and comes back three hours later? I ask for another boarding pass and was told NO REFUND two hours after the flight departs. Then I was told I could purchase another boarding pass for $1,200. Are they crazy? $1,200 for a two hour ride? I believe I should get a refund. When the customer service lady had me on the phone, she should have ask questions to confirm the Arriving and departing dates. I then had to pay $517.00 to rent a car for a 18 hour drive home. I didn't plan all this for a two day vacation. If this is how Southwest takes care of it's customers, then maybe I should go to another Airline next time and don't worry about points reward. Now My bank account is Overdrawn by $517.00.
Thanks Southwest. What can you do for me before I go tell the world my experience with Southwest?
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