12-20-2023
07:50 AM
12-20-2023
07:50 AM
I don’t unfortunately, but I emphasized “What’s the point of booking through Chase?!” a few times and explained that SW would allow me to change my flight without issue. I’d keep trying and asking to speak to a supervisor. I’m sorry, and I hope you get this resolved soon!
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I just experienced this. I booked a SW flight through Chase's website (regular charge to my CC, not with points). I wanted to change one leg of my flight to a day later since the fare was cheaper. My SW account said I needed to contact my travel agency (Chase) to make any changes to the flight. I called Chase and went through the topic with an agent. I wasn't able to fully understand the agent's answer as it seemed they hadn't dealt with this before, so I asked (kindly) to speak to a supervisor. The supervisor contacted Southwest on a separate line and played middleman, relaying the flight I wanted to change to, verifying the price difference, and getting my verbal confirmation to SW by placing me on several holds. The result was that I now have the fare difference $ credit visible in my SW account and have the flights I wanted. The Chase supervisor did mention that I could also call SW directly to manage this, but I didn't need to since Chase did that for me.
This exchange took about 60 minutes, so it definitely was a commitment, but I saved $100 so that was worth it for me.
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