02-07-2024
11:25 AM
We booked a trip from SLC to BWI on 1/15/24. We checked in on the 14th at 5:45am and were even given gate numbers for SLC and DEN where our layover was. Around 8pm on the 14th I pull up the app to make sure our flight is still on time since there were a lot of winter storms in the area. In the app it says our flight was now leaving 11:30am on the 16th instead of 5:45am on the 15th. Since getting in on the 16th was not an option we called SW and sat on hold for over an hour. While on hold we were looking for any flights home on the 15th. We found one with Delta for $3000.00 and booked it since we needed to be in Baltimore by 7am on the 16th. Once we spoke to SW they said there was noting they could do to help us and recommended going to the SW gate to get on stand-by. So we get to the airport at 4am on the 15th and go to the SW counter and try to get on stand-by. Since our flights are now for the 16th they will not let us on stand-by. SW was the only airline cancelling flights. They told us since we refused to take the flights they rebooked us on they could not reimburse our added travel expense by having to fly with Delta. The best part is the flights on the 16th were cancelled as well and rebooked for the 17th. So we would have missed 2 days of work and they are refusing to help us in any way. Is there anything we can do?
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