4 weeks ago
unfortunately they are not responding and the system has error and doesn't submit the case!
... View more
03-25-2024
08:36 PM
03-25-2024
08:36 PM
I need a response
As a woman carrying my Quran at the airport, I've been a loyal Southwest Airlines customer, but after my recent experience, I've decided it's my last flight with them. I'll be pursuing legal action if my complaint isn't addressed. During boarding, despite having the correct number, I was unfairly held back by a Southwest employee named Lynn, allowing others to board ahead of me and my mother, seemingly because of our Muslim faith. When I voiced my concern, another employee named Michael Page intervened, aggressively cornering me and insisting I repeat certain phrases or be denied boarding, citing vague behavioral concerns. Feeling coerced, I complied, but not before informing him of my intent to report his actions. When I told him I will report his action he said "He knows my name" which I find the threatening. Despite attempts by my husband, who is a doctor, to address the situation, Michael Page ignored him and left the aircraft. This discriminatory treatment and intimidation are unacceptable and warrant immediate attention.
... View more
03-25-2024
08:35 PM
I need a response
As a woman carrying my Quran at the airport, I've been a loyal Southwest Airlines customer, but after my recent experience, I've decided it's my last flight with them. During boarding, despite having the correct number, I was unfairly held back by a Southwest employee named Lynn, allowing others to board ahead of me and my mother, seemingly because of our Muslim faith. When I voiced my concern, another employee named Michael J Page intervened, aggressively cornering me and insisting I repeat certain phrases or be denied boarding, citing vague behavioral concerns. Feeling coerced, I complied, but not before informing him of my intent to report his actions. When I told him I will report his action he said "He knows my name" which I find the threatening. Despite attempts by my husband, who is a doctor, to address the situation, Michael J Page ignored him and left the aircraft. This discriminatory treatment and intimidation are unacceptable and warrant immediate attention.
... View more
03-25-2024
08:31 PM
I need a response
As a woman carrying my Quran at the airport at Phenix airport, I've been a loyal Southwest Airlines customer, but after my recent experience, I've decided it's my last flight with them. During boarding, despite having the correct number, I was unfairly held back by a Southwest employee named Lynn, allowing others to board ahead of me and my mother, seemingly because of our Muslim faith. When I voiced my concern, I said "these numbers are after our number and this is an obvious discrimination" another employee named Michael J Page intervened, aggressively cornering me and insisting I repeat certain phrases or be denied boarding, citing vague behavioral concerns. Feeling coerced, I complied, but not before informing him of my intent to report his actions. When I told him I will report his action he said "He knows my name" which I find it threatening. Despite attempts by my husband, who is a doctor, to address the situation, Michael J Page ignored him and left the aircraft. This discriminatory treatment and intimidation are unacceptable and warrant immediate attention.
... View more
