I notice SW employees pre boarding often as I fly SW 8 to 10 times a month and very much agree it sends the wrong message to paying customers. When I asked an employee why this is permitted they said it’s “contractual”. I agree that employees need to get on plane like rest of us (only if their job depends on it, not to get home) but not preboarding. If they get a ticket, they are guaranteed a seat and wait in line like rest of us.
Throughout my life my employers have required employees to park furthest from the entrance for a simple reason: customers should be inconvenienced last, not first.
I encourage SW to examine this practice and do what is best for the customer.
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