Southwest Airlines Community

Hola!   Sorry to hear this happened. As this forum is customer-to-customer, we as fellow travelers unfortunately cannot follow up on your lost baggage claim nor process how Southwest responded. I assume your husband received File ID number as you mentioned that he reported the missing bag immediately upon noticing it missing:   Below is the link to the portal via the SW Help Center: https://support.southwest.com/helpcenter/s/article/lost-damaged-delayed-baggage   If your bag is still not found after the fifth day, I would go ahead an initiate a full claim through the portal.   Regarding how Southwest responded to your inquiry and possible misinformation or miscommunication received about the police search of the video footage, I would forward your comment to Southwest Customer Relations so that it can be processed: https://support.southwest.com/helpcenter/s/email-us Click on "Comment", "Baggage", "Lost/Delayed Luggage"   ... View more