05-09-2024
09:26 AM
1 Love
@dohertym24 wrote:
My first flight was delayed last night long enough that I had to be rebooked. I paid for upgraded boarding in order to make my second flight. A total of $70. For my rebooked flight, I am in the C boarding group.
I would like a refund please. Thanks for considering.
Greetings!
As @Munsingerjc mentioned, please give SW Customer Service a call for your refund request. Although by rule Upgraded Boarding is not refundable, SW should be able to give you an exception to the no-refund policy and issue a refund due to the missed connection from a delay as this was beyond your control, but the refund would need to be requested directly with a customer service rep either by phone, a Twitter/X DM, or at the airport.
Note that the refund will take a few days to post.
https://support.southwest.com/helpcenter/s/article/More-phone-numbers-contact-options
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