Wo, I had no idea so thank you for this info. Lesson learned, I will not be booking any other trips with them in the future.
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It’s odd that you didn’t see the flight, it’s on the website. I appreciate your responses! We waited it out and will take the flight we were given since we didn’t have any other options.
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4 weeks ago
4 weeks ago
I thought so but after talking with 2 different people and waiting on hold to speak with a supervisor they would not change it without payment.
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4 weeks ago
4 weeks ago
Yes it is, we are returning from Orlando to Denver tonight. I believe the quote is high because they don’t have any wanna get away available on our initial flight. They offered a morning flight, for about $900 total but I still could not pay that and wait for reimbursement.
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4 weeks ago
Anyone have issues with a Southwest “glitch” changing a return flight? We made and paid for a change to our departure flight and Southwest decided to change our return flight without letting us know. Customer service admitted to an error on their end, which they call a glitch and they are not willing to change our flight back to our originally booked flight, even though there are seats available for the flight and earlier flights. Now we have to wait until 9pm and we are traveling with a child. We have email confirmation from an employee that they made a change to our departure flight only but they are still unwilling to make it right. After spending over 2 hours on the phone, on hold, and being disconnected multiple times we doing know what more we can do on our end. They said they could put us on another flight but we would need to pay the difference of $1,500 (there are 3 of us). They said if we pay, they would reimburse us after or trip, I find that hard to believe, especially with the way things are going and I don’t have $1,500 to just throw away like that. I just want them to fix the error they made so we can get home when we originally planned to.
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