06-26-2024
09:23 PM
Yes I called to make the reservation two days before hand and that’s when I was told they don’t fly pets to Hawaii. I was like ok cool let me cancel the ticket to fly someone else. Nope, we couldn’t do that either..
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06-26-2024
09:20 PM
BTW I can send the article that I used when I made that statement but idk if you care about receipts bc I surely don’t. I had a bad experience, came to the forum and vented. Is this not what this is for?.. But you can mark me as a bot I guess? I clearly won’t be flying southwest again so, “whatever floats your boat” sonny.
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06-26-2024
09:16 PM
Well you missed a few other mistakes professor! Since spelling is so important to you, how bout you go through the entire post again properly this time and submit a better corrections sheet! 😉
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06-26-2024
11:00 AM
Idk we truly made a mistake when booking with sw… never flown them, and even tho we’re only at our layover so this experience isn’t even over yet, I can confidently say this will also be the very last time. I wouldn’t wish swa on my worst enemy let alone recommending it to anyone I love. A lot of customer service seems to be confused and un
knowledgeable, because after I had just gone through the grooling process of being able to fly my dog to Hawaii, they tell me I can’t. Have all his paper work, hell even hawaii themselves knew he was coming but they denied me and when I asked why? Silence over the phone. SHE DOESN’T EVEN KNOW EITHER. Or probably because there’s NO REASON AT ALL. so we just leave him with family considering we already bought these dumb STUPID tickets and they wouldn’t let us refund them. going great so far! Well next we tried to use our military Id’s as active duty usually gets to board earlier. They tried only letting my husband on… so what was I just supposed to wait and stand there? Because all 36 (exaggerating) other airlines I’ve flown before will let us BOTH on no problem after only HE presents his ID. Ok so southwest hates military, got it. The plane itself was ghetto asl I just wanted to get off the entire time. Mind you this is a flight to HAWAII so we were SUPPOSED to he having a good time, but southwest made sure to prevent that. I don’t even think I want any money back I just want others to hear me out and be warned. Btw, swa ranked LAST on top ten best airlines in the country LOL. truly wish I knew this before hand but hey, you live and learn.
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