The change in boarding policy is terribly unfortunate for wheelchair users, like myself. Southwest was unique and preferred because we could often wheel to the first seats and transfer without the indignity of being strapped onto the aisle chair. Anyone reading this who does not use a wheelchair would not likely have every seen this process (on Southwest or competing airlines) Not only did this option allow a certain retention of dignity, we did not have to call in advance for a special seating assignment. Delta is preparing to modify their cabins for wheelchairs, and Southwest can expect to lose many customers. Our numbers may be too small to matter, but Southwest was a haven now lost.
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