I never shop other airlines, but now, since Southwest is going to create seating classes, I will. It's a money grab at a time when second-quarter earnings showed operating revenues were up 4.5% year-over-year and hit an all-time quarterly high of $7.4 billion. All-time quarterly high. Ultimately, this is going to cost me more and make me feel less welcome on Southwest. I'm more disappointed than angry, but I'm deeply disappointed. Judging from this forum, I'm not alone, and I'm not alone in deciding that I'll need to shop other carriers going forward. I cannot believe that 80% of customers want to create this structure. Disclose your methodology and results.
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