09-09-2024
04:38 PM
Learned the hard way that this isn’t true. We are traveling with a $6500 viola in a case and were forced to check it at the gate. We begged to gate check it, my daughter in tears, and were refused. There are 4 other musicians on the flight that suffered the same fate. The agent claimed flight was full and we had to check. We understand but why refuse to gate check? It felt personal and mean spirited. This hasn’t happened in my 30 years flying with Southwest. Shame. We are still on the flight expecting to deal with a damaged instrument because we have a connecting flight too. These people just don’t care.
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