Anonymous and VMCarrie
Your posts are timely and quite frankly, spot on. We spent this past week evaluating how our operation performed during the last couple of weeks of December and reached similar conclusions. There were several instances where we were unable to provide the level of Customer Service we, and our Customers expect. And just as candidly, there were times when we simply did not have enough staffing to meet the significant challenges the weather patterns of numerous days presented. We will be addressing these issues internally.
VMCarrie, I hope you won't judge our Customer Service by this one incident, and I am sure that Customer Relations will address your issues. Anonymous, Thank you for your post, your obvious concern for our Customer Service and fellow Employees, and your candor. We appreciate everything you, and the rest of the wonderful Ground Operations Employees did for our Valued Customers!
Matt Hafner
Vice President Ground Operations
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