Southwest Airlines Community

My husband and I have noticed on many occasions that "many" (and I won't zero out a specific age group) are taking advantage of all of us. We are A Listers and have been since you've implemented that program, and both of us are companion members for each other. Now, we've spent mega monies to reach these goals, at times even taking extra trips just to meet our deadlines. It really does "irk" us, that we've seen a husband or wife, buy a business fare ticket, and the other half will stand right up front with this party, and when asked by someone behind what number they were (knowing they were out of place) the reply would be, I"m A45 but he/she has a business fair ticket and we're traveling together...then off they go onboard...! This also goes too with kids 16-19 who do have later numbers and the parent would have them stand and board with them because he/she is on the A List. Seems as though most of your agents are breaking the rules you ask us to follow. Speaking for us, it doesn't really affect us as much as it does the person who stayed up late or got up extra early to check in, hoping they'll have a decent place in line for their flight, only to see idiots like this who knows the system, take advantage of it because your agents aren't strong enough to send them back to their place in line. In New Orleans there is this agent, who is the best ever and will never allow this to happen, as he has stopped many, then continued to call the next number and the next etc. to make it right. Folks will always try to beat it, but it's extremely unfair. My husband got in an argument with an agent in Las Vegas for not stopping the person in front of him who was at the end of A boarding, after my husband tried to tell him he was not in the right place. He told my husband it didn't matter and wouldn't move, so we thought for sure because we were A16 and A18, and this guy was standing where there were only 3 business fared purchasers the agent would stop him, but NO...!!!!!! The agent in Las Vegas instead told my husband not to get in a tiffy and get over it...........If you spent the kind of money we spend each year to retain both our memberships in both programs, then excuse me, YOU ARE SO WRONG, and her even yelling at my husband while he was going down the isle to the plane was uncalled for...She then went back and although I didn't hear what she said to the crowd waiting to board, I heard them all laugh...This again is an agent of yours in Las Vegas, and sorry to say, as good as I am in remembering names, I didn't catch hers. This was a few months back too, and can't even remember what flight, although my profile will show how often we flew and where too.....We let it go, but in noticing these folks pulling this stunt more and more and more, we ask that you PLEASE have your AGENTS do their job correctly when boarding...We know they make announcements all the time to boarding procedures, but many will still act as though "they didn't know" or try to get another one over..I'd be more then happy to volunteer to check those tickets myself if these agents don't understand their jobs. Just do the right thing for all Southwest fliers, and when they find some out of line, make them hold them out until its there turn if they don't have the guts to send them back to their positions. Put yourself in all of our shoes! Thank you ... View more

When are you going to give Dings to Houston...Since the hurricane, we haven't been in the DINGS......We are all trying to get back to normal here, and normal for us is booking flights on your DING..........Please hurry and add us in ! Thank you, Not normal yet 🙂 ... View more

OKAY BRIAN AND GARY AND WHOMEVER IN SW THAT WILL LISTEN... I'M A HUGE FAN AND SUPPORTER OF YOUR AIRLINES, AND THAT WILL NEVER CHANGE REGARDLESS............BUT, YOUR AGENTS "NEED TO DO THEIR JOBS!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! LEAVING OUT FROM NEW ORLEANS MONDAY AT 11:35A, THERE WERE 2 LADIES UP FRONT UNDER THE A-31-35 SLOT, ACTUALLY MADE A SECOND ROW, AS THE AGENT SAID, "FOLKS IF YOU WILL LINE UP A1-30 AND A31-60 OVER HERE..........WELL, THOSE TWO LADIES JUMPED RIGHT UP IN FRONT........THE PROBLEM IS, WE ALL NOTICED THAT THEIR BOARDING NUMBERS WERE A-53 AND 54.....ALL OF US LINED UP APPROPRIATELY, AND WHEN WE SAW THIS WE WERE TICKED.......ONE OF THE VERY NICE GENTLEMEN SAID, "ARE YOU GUYS IN A-53 AND THE ONE LADY SAID YES, AND THE OTHER ACKNOWLEDGE SHE WAS RIGHT AFTER......HE KINDLY SAID, " YOU SHOULD BE BOARDING TOWARD THE BACK OF THE LINE", AND SHE SAID "NO, THE PEOPLE IN HOUSTON TOLD THEM THEY DIDN'T NEED TO GET IN NUMERICAL ORDER, JUST AS LONG AS THEY WERE IN THE A31-60 LINE..SHE SAID IT DIDN'T MATTER AND SHE WASN'T MOVING!!!!!!!!!!! I TOLD HER SHE WAS WRONG, THAT WAS WHY THEY HAD THOSE NUMBERS ABOVE ON THE POLES.....SHE OF COURSE SAID "SHE DIDN'T HAVE TO MOVE AND SHE WASN'T GOING TO".....AS THE 3 ADULTS BEHIND OF MYSELF AND I WERE TALKING, WE JUST COULDN'T BELIEVE HOW ABSOLUTELY "STUPID" THESE LADIES WERE. ONE OF THE ADULTS SAID "THEY CHOOSE NOT TO OBEY THE RULES" AND WE WERE JUST AWAITING FOR THE MOMENT WHEN "YOUR GATE AGENT", AFTER RECEIVING THEIR BOARDING PASS WHICH WAS CLEARLY OUT OF LINE FROM A-31 (REMEMBER ITS A53,54) TO STOP THEM AND MAKE THEM WAIT THEIR TURN.............BUT WOULDN'T YOU KNOW IT, HE JUST LET THEM THROUGH.............THE GENTLEMEN WHO AGAIN HAD TO WAIT LONGER TO GET ON BOARD, STOPPED AND ASKED THE AGENT "AREN'T YOU SUPPOSE TO DO THIS IN NUMBER ORDER? HE SAID "YEAH"...AND THE GENTLEMEN SAID "THEN WHY DID YOU LET THE NUMBERS 53 ETC ON BEFORE ANYONE ELSE IN THAT ROW ? ALL THE AGENT SAID AGAIN WAS "YEAH" AND TOOK THE NEXT TICKET SO THIS MAN CAN PROCEED ON.........THIS WAS UNCALLED FOR AND ABSOLUTELY RIDICULOUS.....YOU EXSPECT EVERYONE TO ABIDE BY YOUR NEW PROCEDURES, YET YOUR OWN GATE AGENTS AREN'T ABIDING BY THE RULES THAT YOU EXSPECT US TO ABIDE BY...... ITS WRONG AND TO BE HONEST, IT DIDIN'T AFFECT THOSE OF US WHO WERE TICKED BY THIS, AS FAR AS GETTING SEATED WHERE WE WANTED TO, BUT ITS "PRINCIPAL"........HOPEFULLY YOU DO WHAT THAT WORD MEANS............AS THE SCHOOL TEACHER BEHIND OF ME SAID "WHEN WE TEACH OUR KIDS PROJECTS TO DO, WE TELL THEM EVERYONE HAS TO DO THEIR PART, SHOULD ONE NOT DO THEIR PART, THE WHOLE PROJECT FALLS......LIKE A DOMINO AFFECT........YOUR AGENTS NEED TO BE VOCAL, SAY WHAT IS EXSPECTED LOUD AND CLEAR.........THEY NEED TO FLY TO LAS VEGAS, AND WATCH HOW GREAT THOSE AGENTS EXPLAIN WHAT IS EXPECTED, AND IF ANYONE WAS OUT OF LINE, THEY WOULD BE TURNED BACK TO THE VERY END OF THE LINE.........THOSE AGENTS ARE GREAT IN VEGAS AND WE THANK THEM SO MUCH...........NOW, TRAIN THIS "YEAH GUY" IN NEW ORLEANS TO SAY "YES" WHEN ANSWERING A QUESTION, AND TO DO HIS JOB CORRECTLY.............NO EXCUSE GUYS........I SUGGESTED HANDING OUT CARDS FOR US AS YOUR CONSUMERS TO GRADE OUR EXPERIENCES AT THE GATE WITH THE AGENTS, THEN PUTTING IT IN A SEALED BOX AFTER GOING PASS THE AGENT, FOR SOMEONE OTHER THEN THAT AGENT TO COLLECT AT THE END OF THE DAY, AND YOU WILL HEAR EXACTLY WHAT OUR THOUGHTS ARE.....IF YOU'D GIVE ME A NUMBER TO CALL, I'D LOVE TO SPEAK TO YOU ABOUT IDEAS I HAVE........THIS WAY, FOLKS IN LINE WOULDN'T BE "TICKED" BECAUSE THOSE WHO THINK THEY ARE BENEATH TAKING THEIR TURNS WILL NOT DO SO, WHEN THEY REALIZE THE COST WOULD BE "BOARDING LAST".........I LOVE SOUTHWEST, ITS OUR NUMBER ONE AIRLINE TO TRAVEL ON, BUT IF THESE AGENTS AREN'T DOING WHAT THEY ARE SUPPOSE TO (PER YOUR WORDS) THEN SEND THEM ELSEWHERE.....IT'S PRINCIPAL..... WE ARE FLYING AGAIN THIS WEEKEND AND LOOK FORWARD TO IT... ... View more

IT IS OBVIOUS TO ME THAT SW "AGENTS" ARE THE KEY TO MAKING THIS NEW SYSTEM WORK........GARY, BRIAN, CAN WE GRADE THEIR PERFORMANCES????????????????????????? MAYBE THEN THOSE WHO PAY MORE, WILL NOT HAVE ANYONE CUT IN LINE OF THEM...(BY THE WAY, THAT ISN'T ME, I'M A DING KIND OF PERSON) BUT I WOULD BE IRRATE IF WHAT HAS HAPPENED TO SOME OF THEM HAPPENED TO ME.. ALSO, JOAN WASKI, WHOM CALLED THAT LADY A "WITCH" FOR NOT CHANGING SEATS SO SHE COULD SEAT WITH BOTH HER KIDS....THAT "WITCH" AS YOU CALLED HER, HAS RIGHTS TOO....SHE PAID LIKE ANYONE ELSE TO GET THE SEAT SHE WANTED, AND BECAUSE YOU WERE SO OBLIVIOUS TO THE CHANGES THAT SW MADE (AND MAY I SAY, HAS ADVERTISED ETC FOR A WHILE) SHE SHOULD NOT BE PUNISHED FOR YOUR "LACK OF INFORMATION".......YOU SAY NOW YOU KNOW WHAT TO DO, BUT ON YOUR RETURN TRIP THERE IS NO INTERNET...HELLO, ARE YOU FLYING LIKE TO SPACE? OOPS, I'M SORRY, THEY HAVE COMMUNICATION LINES THERE ALSO.....WHY NOT HAVE SOMEONE FROM "THE EARTH" YOU LEFT OUT OF, CHECK YOU IN WHEN ITS TIME, AND ALL YOU HAVE TO DO IS REPRINT YOUR BOARDING PASS........IT DOESN'T TAKE A ROCKET SCIENTIST TO FIGURE OUT HOW TO MEET YOUR BOARDING NEEDS.......BUT FOR YOU TO THINK THAT "EVERYONE" NEEDS TO BECKON TO YOUR NEEDS ON THE PLANE BECAUSE YOU HAVE KIDS IS OUTRAGEOUS...........WE HAVE KIDS ALSO, DON'T GET ME WRONG, AND IF WE WERE LATE IN BOARDING, THEN UNFORTUNATELY WE WILL HAVE TO REAP THE CONSEQUENCES......ANOTHER ALTERNATIVE, PAY THE HIGHER FARE TO BE ASSURED OF BOARDING FIRST, OR FLY ANOTHER AIRLINE......... WE FLEW OVER THANKSGIVING AND OUR KIDS FLEW FROM RALEIGH, WHICH THEY SAID WAS VERY UNORGANIZED, BECAUSE THE GATE AGENT JUST SAID "THOSE IN A1-30) LINE UP......SO OF COURSE, YOU KNOW THE REST, EVERYONE JUST ON IN ANY POSITION AND WOULDN'T MOVE BECAUSE THE AGENT DIDN'T TAKE A FEW SECONDS TO TELL THEM HOW TO LINE UP, AND AS WE KNOW, NOT EVERYONE WILL TEND TO THE RULES............SO, LET US GIVE A GRADE ON THE AGENTS AFTER OUR BOARDING (CARDS TO CHECK WHATEVER) AND HAVE A SLOT AFTER GIVING OUR TICKETS TO THE AGENT TO DROP IT INTO TO.....THEN WE'LL SEE WHO DOES WHAT THEY ARE SUPPOSE TO... WE FLEW FROM HOBBY AND IT WENT FINE, ALTHOUGH NOT 100%..OUR RETURN FROM VEGAS WAS VERY GOOD........THE AGENT EXPLAINED THE PROCEDURES SEVERAL TIMES, THEN WHEN IT WAS TIME TO REALLY BOARD, HE HAD THOSE FROM A31-60 BOARD AGAINST THE WINDOW, THE THOSE FROM A1-30 BOARD SECOND, THAT WAY NO ONE WOULD BE CROSSING EVERY WHICH WAY......WAY TO GOOOOOOOOO..IT WENT FLAWLESSLY....... WHEN OUR CHILDREN BOARDED VEGAS TO RALEIGH, IT WASN'T QUITE 100%, BUT THEY SAID BETTER THEN IN RALEIGH, SO LAS VEGAS HAD THEIR DUCKS IN A ROW ON THESE FLIGHTS........... FOR THOSE WHO LOVED THE OLD SYSTEM SAYING THEY DIDN'T MIND STANDING IN LINE FOR A COUPLE OF HOURS, ARE YOU KIDDING??????????????????????????????????????? THAT MEANS YOU HAVE TOOOOOOOOOOOOO MUCH TIME ON YOUR HANDS, AS MANY OF US DO NOT, AND HATED THE CATTLE WAIT AND CALL...... THANK YOU SO MUCH SOUTHWEST FOR MAKING THESE CHANGES...ALL OF THEM.......OUR LITTLE ONES WHO TRAVEL WITH US HAVE ADJUSTED FINE, KNOWS NO DIFFERENT, YET WONDERS WHY OTHER MOMMIES ACT SO MEAN ON THE PLANE.......I TELL THEM TO JUST WATCH "HOW THEY SHOULD NOT ACT" AND JUST SMILE REGARDLESS. WE LOVE THE "NON CATTLE CALL"............LOVE IT LOVE IT LOVE IT.....NOW, TWEAK YOUR AGENTS INTO DOING THEIR JOB BY MAKING SURE EVERYONE IS IN THEIR PRESPECTIVE PLACES, WITH NO LINE CUTTING....MERRY CHRISTMAS.......(I'LL LET YOU KNOW HOW OUR FLIGHTS DURING NEW YEARS GO WHEN WE FLY YOU AGAIN...CAN'T WAIT!!! GEE, WE LOVE SOUTHWEST!!!!!! ... View more

PERTAINING TO THE COMMENT OF THE FEMALE WHO WAS ASKED TO ADJUST HER CLOTHING ATTIRE.......KUDOS TO YOU SOUTHWEST AND THE "GENTLEMEN" WHO REQUESTED IT......THIS CAME FROM A "MALE" WHICH WAS A SURPRISE TO EVERYONE I'M SURE, BUT EVERYONE SEEMS TO FORGET ONE BIG FACT.......... BEFORE THAT LADY EVEN ATTEMPTED TO PULL THAT "MINI" DOWN FURTHER, HAVE YOU EVEN THOUGHT ABOUT HER SEATING???????? FOLKS, WHEN SHE SAT DOWN, ALL THAT WAS ON THE SEAT WAS HER "BOTTOM" AND I'LL BE NICE IN ADDRESSING THIS....FROM FRONT TO BACK, HER "BOTTOM".............NOW, NO ONE KNOWS IF SHE WAS WEARING UNDERGARMENTS OR NOT, BUT, GERMS ARE GERMS!!!!!!!!!!!!!!!!!!!!!!!...WHY WOULD ANYONE WANT TO TAKE A CHANCE TO SIT AFTER HER, WHEN SHE COULD HAVE VERY WELL CONTAMINATED THE SEAT WITH "WHATEVER"...THEN SHE HAD THE NERVE TO EXSPECT AN APOLOGY? GIVE ME A BREAK.......SHE WAS THE ONE SPREADING HER "PERSONAL HYGIENE GERMS" AND THAT IS TOTALLY UNEXCEPTABLE......THERE ARE PEOPLE AROUND, KIDS WHO'S LITTLE HANDS MAY TOUCH THAT SEAT AFTER HER AND CATCH WHATEVER........I WAS FLOORED WHEN I FIRST READ ABOUT IT BECAUSE I THOUGHT IT WAS TOTALLY "UN SANITARY", THEN SHE EXSPECTS THE APOLOGY........WELL, UNLESS SOUTHWEST SCRUBBED HER SEAT WITH CLORAX WHERE DOES THAT LEAVE US....SOUTHWEST DID RIGHT FOR ASKING HER TO ADJUST HER "STYLE." SHE SHOULD NOT SPREAD "WHATEVER" FROM WHAT "UNDER" TO EVERYONE WHO COMES IN CONTACT WITH THAT SEAT....(GOSH, WHERE IS OSHA WHEN YOU NEED THEM)...SWA SHOULD NOT HAVE APOLOGIZE TO HER, AND INSTEAD SHOULD HAVE MADE HER GRAB A BUCKET AND CLORAX AND CLEAN UP HER GERMS........GREAT JOB SOUTHWEST ON ADDRESSING THIS ISSUE............I GUESS SHE TOOK THE TERM "BOTTOMS UP" LITTERALLY............. ... View more

TOM, OBVIOUSLY I HIT YOUR SORE SPOT....MY COMMENT WAS OPEN TO ALL THE PETTYNESS WRITTEN, AND THANK YOU FOR COMING FORWARD TO ADMIT IT. I GUESS YOU THINK ITS OKAY FOR "BIG CHILDREN" TO ACT SO HATEFUL IN THEIR EMAILS.....I DON'T, AND IF ASKING FOR EVERYONE TO GROW UP "OFFENDS" YOU, GEE, WHY WOULD YOU BE SO DEFENSIVE?????? THANK YO BRIAN FOR YOUR REPLY, I DO APPRECIATE IT AND ALL THE "LICKS" YOU AND ALL OF THE SWA STAFF IS AND HAS TAKEN FOR OUR BENEFIT.....MANY THANK YOU'S!!!!!! ... View more

GET A LIFE FOLKS.....SOUTHWEST WILL CONTINUE TO FLOURISH AND SURVIVE , WITH OR WITHOUT THESE "NASTY" COMMENTS.......THERE HAS BEEN EMAILS FROM PARENTS WITH KIDS WHO SAID IT WORKS JUST FINE, DON'T KID YOURSELF.........YOU SEE MANY NEGATIVES AND I APPLAUD SWA FOR LEAVING THEM ON THE BLOG, WHICH SHOWS CHARACTER....SOMETHING MANY OF YOU HAVE FAILED TO ACQUIRE.....ITS NOT THE END OF THE WORLD PEOPLE..........THEY ARE BEING UPRIGHT AND FORTHCOMING IN LEAVING THESE NEGATIVE COMMENTS ON THE BLOG, SO "YOU" WILL KNOW THAT THEY HEAR YOU LOUD AND CLEAR.....I JUST DON'T KNOW TOO MANY COMPANIES (IF ANY )THAT WOULD LEAVE COMMENTS SLAPPING THEM IN THE FACE AS MUCH AS SOUTHWEST HAS.....THEY MADE THEIR DECISION AND IS STICKING TO IT AND I BACK THEM UP.........I DON'T LIKE EVERTHING MYSELF, AND I HAVE TWO LITTLE ONES AND WE TRAVEL LOTS AND LOTS, BUT, THIS IS A CHANGE I HAVE TO ADHERE TO ALSO. AM I DISAPPOINTED? SURE I AM...AM I GOING TO SHOW HOW HATEFUL AND NASTY I "COULD" BE BY WRITING SUCH NASTY COMMENTS? NO WAY.......YOU HAVE TO GIVE THIS SYSTEM TIME TO SEARCH OUT ITS FLAWS (IF ANY) AND SHOUL.D MGMT DECIDE THEY NEED TO "TWIK" THE SYSTEM THEN THEY WILL, BUT NOT BEFORE GIVING IT A CHANCE...............SO "CHILDREN", GROW UP... BRIAN, I DO HAVE A QUESTION THAT I'VE SEEN ALSO APPEAR ON THIS BLOG........ARE YOUR GATE AGENTS RESPONSIBLE FOR MAKING SURE THOSE IN LINE ARE IN THERE CORRECT ORDER??????????? IF NOT, THEN THERE IS A PROBLEM, AS THOSE WHO ENJOY CUTTING BECAUSE THEY "THINK THEY CAN" AND SEEM TO BE ALLOWED BECAUSE THE AGENTS AREN'T DOING THERE JOB CORRECTLY WILL CONTINUE TO DO SO UNTIL YOU HAVE A " FREAKIN RIOT " ON YOUR HANDS...I ALMOST WITNESSED ONE MYSELF, AND THANK GOD I WAS IN THE B GROUP AT THAT TIME.......SO YOU SEE, THERE IS ALWAYS A POSITIVE SOMEWHERE..LOL LOL PEOPLE SHOULD BE AWARE IN A CASE WHERE YOU HAVE "UNATTENTIVE AGENTS" THAT THEY HAVE THE RIGHT TO GO TO THERE RESPECTIVE PLACES AND IF THEY NOTICE IT DOESN'T LOOK RIGHT (MORE PEOPLE THEN SHOULD BE ETC) ASK THOSE AROUND THEM WHAT THERE NUMBER IS AND STAND IN FRONT OR BEHIND, WHICHEVER THE CASE MAY BE . SHOULDN'T BE HARD TO FIGURE OUT WHO IS WHERE THEY SHOULD NOT BE...............IN THE CASES WHERE THE BOARDING AREAS MAY NOT HAVE BEEN REMODELED YET, THAT IS A MAJOR FACTOR AND PROBLEM.........ALL AGENTS SHOULD MAKE SURE THE BOARDING NUMBERS GO EXACTLY IN LINE...IT DOESN'T TAKE A ROCKET SCIENTIST WHEN SCANNING A TICKET BEFORE ENTERING THE PLANE TO SEE IF A NUMBER 6 SHOULD BE NEXT, AND ALL OF A SUDDEN YOU HAVE A NUMBER 12, THAT SOMEONE "CUT IN LINE" AND NEEDS TO BE TURNED BACK TO WAIT THERE TURN..........YOUR AGENTS NEED TO BE "LOUD AND CLEAR ON THIS FACT WHEN BOARDING", STATING ANYONE OUT OF SEQUENCE IN LINE WILL BE TURNED BACK.................YOUR THOUGHTS PLEASE........(ALTHOUGH ANOTHER EMAILER STATED IT WAS LIKE LITTLE KIDS IN LINE, SO BE IT!!! IT SHOULD WORK FLAWLESSLY IF EVERYONE DID WHAT THEY ARE SUPPOSE TO, BUT THIS ISN'T HAPPENING EVERYWHERE... YOU MADE THE CHANGE, NOW CAN WE HAVE YOUR WORD THAT ALL AGENTS WILL MAKE SURE IT IS ABIDED BY........(WHETHER THE GATES HAVE BEEN REMODELED OR NOT, THE SYSTEM SHOULD STILL BE DONE THE SAME) HOPEFULLY YOU WILL REPLY ... EVERYONE ENJOY YOUR FUTURE FLIGHTS..... ... View more

WHAT ARE YOU THINKING?????? OKAY, SO THIS MOTHER HAD TO ADJUST TO THE NEW BOARDING PROCEDURES WHICH HAVE BEEN IN PLACE SINCE OCTOBER, AND SW HAD SENT MANY ANNOUNCEMENTS STATING OF THAT CHANGE......YES, WE READ IT ALL, YOU HAVE TO TAKE A LITTLE EXTRA TIME GETTING EVERYTHING TOGETHER TO "SIT" IN A SEAT, BUT DO TELL ME, ON THE OTHER AIRLINES DON'T YOU HAVE TO DO THE SAME???????????? AND YES, YOU CAN PRE BOARD BY PAYING MORE FOR THEIR TICKET THEN WHAT SOUTHWEST OFFERS......AND YES, ON THE OTHER AIRLINES YOU DON'T HAVE THE PRIVILEGE OF MOVING WHEN YOU WANT AS YOU DO IN SW......OF COURSE IF YOU ARE LAST ON THE PLANE, WE ALL REALIZE THAT WILL BE AN ISSUE, BUT PROFESSIONAL COURTESY SAYS "DO NOT EXSPECT OR DEMAND OTHERS TO FIX YOUR ISSUE"...YES, SOME WILL HELP AND THAT IS VERY NICE ON THEIR PART, WHILE OTHERS WILL NOT..THAT TOO ISN'T BAD OR NEGATIVE EITHER.....MOST OF US ARE STILL/HAVE DONE EXACTLY WHAT YOU DID ON YOUR TRIP FROM OH TO KS AND HAVE "LIVED THRU IT"...JUST BE GREATFUL FOR THE BETTER FARES AND PLEASANT FLIGHT PERSONNEL ....THERE ARE TIMES I WANT TO STAND UP AND TELL MANY "ELDERS" THAT THESE HARD WORKING ATTENDANTS AREN'T THEIR SLAVES, SO QUIT DEMANDING SO MUCH OF THEM.....REMEMBER, WE ARE PAYING TO GET FROM ONE CITY TO ANOTHER, THE OTHER PERKS ARE A "PRIVILEGE TO HAVE"... SECONDLY, I DO AGREE THAT WE WERE BOTH TOTALLY SHOCKED TO SEE THAT WHAT WE THOUGHT WAS A SIMPLE CHANGE IN BOARDING, BECAME MORE THEN THAT........MANY OF YOU FEEL BELITTLED, THROWN TO THE SIDE ETC ETC.......WE HAD TO REALLY SEARCH OURSELVES ALSO, AND FOUND THAT IF "WE FEEL NEGATIVE, WELL THEN WE MADE THAT CHOICE TO FEEL THAT WAY".........."NO ONE ON THE FACE OF THIS EARTH IS FORCING US TO FLY SWA, NO ONE"....WE HAVE OTHER CHOICES, AND FOR THOSE OF YOU WHO THREATEN TO CHOSE THE OTHER AIRLINES (BRAND B, C, D ETC) THERE WILL ALWAYS BE ANOTHER PERSON TO REPLACE YOUR SEAT...SO IF YOU WANT TO BE MISERABLE AND HAVE YOUR OWN PITY PARTY, HAVE AT IT..........THE REST OF US ARE LOOKING FORWARD TO OUR TRIPS ON SWA AND WE DO REALIZE THAT THEY "CAN'T, NOR WILL THEY EVER" PLEASE EVERYONE (INCLUDING US AT TIMES).....THAT GENTLEMAN WHO "BECAUSE HE RECEIVED THAT EMAIL STATING HE WAS GRANTED A SIX MONTH A LIST ETC ETC " AND WAS TOLD THAT HE WAS INELIGIBLE BUT FOR SOME ODD REASON FEELS CAUSE HE RECEIVED THAT EMAIL HE SHOULD GET IT......... HAVE YOU EVER SENT ANYTHING TO ANYONE IN ERROR? DO COMPUTERS ALWAYS PERFORM 100 PER CENT OF THE TIME? HAVE YOU NO FLAWS????? IF IT WAS SENT IN ERROR, ACCEPT IT AND MOVE PAST IT......I TOO HAVE EXPERIENCED A TIME OR TWO AGENTS WHO WERE LESS THEN FRIENDLY, BUT THAT ONLY MADE ME APPRECIATE THE ONES I DID GET WHO WERE "WONDERFULLY FRIENDLY"... HAVE YOU EVER CALLED A CREDIT CARD COMPANY??????????? SPEAKING OF KNOWLEDGEABLE, I THINK SWA HAS THEM WHIPPED....! .AS FOR TREATING THE SPECIAL NEEDS GROUP, THEY DO TREAT THEM DIFFERENTLY, EVEN THOSE WHO ARE "NOT, NOR SHOULD BE IN THAT GROUP" AND AS FOR THE ELDERLY, THEY ARE NO DIFFERENT THAN WE, THEY HAVE TO ABIDE BY THE RULES WE GO BY WITH SWA.......ALONG WITH OUR CHILDREN, WE KNOW THE UPS AND DOWNS OF FLYING AS A FAMILY, BUT, WE ALSO KNOW THAT SWA IS OUR CHOICE BECAUSE OF THE "VALUE ADD" THEY HAVE IN THEIR PRICING STRUCTURE AND IF THAT MEANS A LITTLE INCONVIENCE FOR A SHORT PERIOD OF TIME, SO BE IT......WE'VE SURVIVED IT MANY TIMES AND LOOK FORWARD TO MANY MORE......YES, SWA PULLED ONE OVER ALL OF US BY NOT EXPLAINING ABOUT THE BUSINESS SELECT STRUCTURE AND THE BOARDING PRIVY'S THAT THEY AND THE A LISTERS HAVE, FARE STRUCTURE (WEB ONLY+ ETC ETC ETC ) AND LETTING EVERYONE KNOW AHEAD OF TIME OF "ALL" THE CHANGES THAT WERE GOING TO TAKE PLACE. IT MAY HAVE WARTED OFF SOME OF THE NEGATIVE COMPLAINTS............BUT IT IS DONE, AND SO BE IT....... LIFE GOES ON AND SWA WILL CONTINUE TO BE THE AIRLINES THAT MANY WILL CONTINUE TO TRAVEL ON AND ENJOY.......".WITH OR WITHOUT YOU AND I "......I'M KEEPING MY SEAT ON SWA..........ENJOY YOUR WEEK !!!!!!!!!! ... View more

WOW, SHOCKING TO READ ALL THESE COMMENTS ABOUT THE CHANGE IN FAMILY PREBOARDING, BUT MORE SHOCKING IS THE TONE FROM PARENTS......I READ "HATE, BITTER, I HAVE KIDS AND I SHOULD BE FIRST" ETC ETC ETC.......FOR THOSE OF YOU WHO LEAVE SOUTHWEST FOR A BETTER FLIGHT ADVENTURE, GOOD LUCK TO YOU........YOU WILL COME BACK, TRUST ME. WHEN YOU SEE HOW MUCH MORE YOU HAVE TO SPEND FOR TICKETS, AND SEE HOW IT WILL CRAMP YOUR SELFISH "ITS ALL ABOUT ME AND MY KIDS" ATTITUDE, YOU WILL COME BACK...... WE HAVE KIDS, AND WE FOLLOW THE RULES LIKE ANYONE ELSE...WE HAVE NO RIGHT TO "DEMAND BECAUSE WE HAVE KIDS, OR EXSPECT BECAUSE WE HAVE KIDS", BUT WE DO HAVE TO BE AN EXAMPLE TO OUR KIDS ON "GOOD BEHAVIOR".......SOMETHING I AM NOT READING HERE. SINGLE PEOPLE, BUSINESS FLYERS, AND JUST COUPLES WHO FLY FOR A GREAT COUPLE OF DAYS OFF HAVE RIGHTS TOO.......THEY MAY NOT WANT TO HAVE TO WAIT FOR YOU TO GET SETTLED WITH YOUR CHILDREN, BUT THEY WILL..........WHY? BECAUSE ITS RIGHT. THEY MAY NOT WANT TO HAVE TO WAIT THERE TURN IN THE BOARDING AREA WHEN THE NUMBERS ARE ASSIGNED, BUT THEY WILL.......WHY? BECAUSE ITS RIGHT. SOUTHWEST CAN'T PLEASE EVERYONE, BUT I KNOW THIS...MANY PARENTS LOVE DROPPING THEIR KIDS AT SCHOOL IN HOPES OF SOMEONE ELSE TEACHING THEM "RIGHT FROM WRONG"...BUT, THESE PARENTS "LIKE IT OR NOT" HAVE EVEN A GREATER RESPONSIBILITY TO TEACH THEIR OWN CHILD "RIGHT FROM WRONG"..THEY ARE THE PARENTS...........SOUTHWEST HAS A GREAT TOOL TO GET TRAVELLERS FROM POINT A TO POINT B, C OR D.......THAT IS IT........NO IF'S ANDS OR BUTTS, AND THEY ARE NOW DOING IT WITH SENSITIVITY......SOON, MANY WILL NO LONGER BE REQUIRED TO STAND FOREVER LIKE CATTLE, JUST TO GET A DECENT SEAT ON THE PLANE, AS THE NUMBER FACTOR WILL BE A PLUS........FAMILIES ARE BOARDING A LITTLE LATER THEN HAS BEEN, BUT KEEP IN MIND, IF THEY CHECK IN ONLINE, THEY WILL BE ABLE TO BOARD IN A EARLIER..NONETHELESS, BOARDING AFTER A IS NOT A CRIME, A DIS ON FAMILIES WITH CHILDREN, OR AN EVENT...ITS YOUR ATTITUDES THAT MAKE THIS FLIGHT POSITIVE OR NEGATIVE.... TODAY MANY PARENTS DON'T EVEN TEACH THEIR KIDS POLITENESS, AND HONESTLY, I NO LONGER HAVE TO WONDER WHY........I HAVE READ WHY AND ITS ASHAME......BE AN EXAMPLE, DO WHAT'S RIGHT, AND THANK GOD FOR AN AIRLINE THAT, ALTHOUGH THEIR PRICES ARE CLIMBING, HAS PRICES THAT CAN FIT INTO MOST FAMILIES BUDGET...TRY THE OTHERS, YOU HAVE MY WORD YOU WILL RETURN..........GO AHEAD AND LET ME HAVE IT, IT DOESN'T MATTER.....HAVE A WONDERFUL TRAVEL TO ALL OF YOU..... ... View more

WE ARE THRILLED TO HEAR ABOUT YOUR "BOARDING STRUCTURE" . AFTER FLYING LAST WEEK FROM SAN DIEGO TO HOUSTON, AND SEEING THIS "VERY RUDE OLD MAN" CUT IN FRONT OF EVERYONE IN LINE, WE ARE COUNTING THE DAYS......AT LEAST 3 VERY NICE ADULTS (INCLUDES ME) NICELY ASKED HIM TO GO TO THE END OF THE LINE, AND HIS RESPONSE WAS "I'M STANDING HERE AND I'M NOT MOVING!"...I PERSONALLY TOLD HIM I COULDN'T BELIEVE THAT HE WOULD DO WHAT HE DID, AND THOUGHT IT WAS RUDE.......IT DIDN'T MATTER, HE LOOKED STRAIGHT AHEAD AND SAID HE WASN'T MOVING......NOW, I POLITELY TOLD HIM "HE SHOULD HAVE HUNG HIS HEAD DOWN IN SHAME, OR BETTER YET, MOVE TO THE END OF THE ALREADY LONG LINE WITH THOSE WHO CAME TO THE AIRPORT EARLY LIKE WE DID AND TAKEN HIS PLACE IN LINE...........WE TEACH OUR CHILDREN TO DO THE RIGHT THING, LEAD BY EXAMPLE AND ALWAYS BE NICE TO ONE ANOTHER.......THEN WE AS PARENTS COME ACROSS THOSE WHOM FOR SOME REASON THINK THEY "ARE OWED" BECAUSE THEY HAVE LIVED ON THIS EARTH LONGER THEN WE...........THAT ISN'T RIGHT.........SO, WE ARE THRILLED AT YOUR SOON TO BE NEW BOARDING PROCEDURES AND THANK YOU SO MUCH FOR LISTENING TO MANY OF US TO DO A CHANGE THAT WOULD MAKE THE BOARDING PROCEDURES MORE PLEASANT.....YAHOOOOOO...NOW THERE WILL BE NO EXCUSES FOR THIS MAN AND MANY LIKE HIM...THEY'LL HAVE TO STAND IN ORDER COME NOVEMBER..... SO MANY TIMES AS WE LEAVE OUT OF HOUSTON, THE PERSONNEL WHO CHECKS ID/TICKET ARE JUST NOT PLEASANT.......I LOVE WORKING WITH PEOPLE AND ALWAYS TELL MY HUSBAND, "BOY, I'D LOVE THEIR JOB, I'D MAKE SURE THOSE GOING THROUGH WOULD HAVE A "SMILE, A GOOD BYE GREETING, AND JUST A PLEASANT EXPERIENCE" DURING THERE FLIGHT TRANSITION.........WHY NOT? FLYING IS STRESSFUL ENOUGH SO WHY NOT HELP TO MAKE IT PLEASANT.......... I'M REMINDED OF "DOUG" WHO WORKS IN YOUR FF CUSTOMER SERVICE IN DALLAS WHO HAS ALWAYS BEEN PLEASANT, AND MAKED ME FEEL AS THOUGH I MATTERERED......I ONLY SPOKE WITH HIM TWICE, WROTE A LETTER ABOUT HIM, BECAUSE IN LIFE, WE ONLY REMEMBER TWO KINDS OF SITUATION..........THE POSITIVE AND THE NEGATIVE........I WANT TO FLY OUT (AND WE FLY OUT ALOT) WITH A POSITIVE DURING THE LEAVING TRANSITION, SO, IS THERE A PLACE I COULD APPLY FOR ONE OF THEIR JOBS?????????????????? I'D REALLY MAKE A DIFFERENCE. HAVE A WONDERFUL YEAR........ ... View more