Southwest Airlines Community

I haven't written in a while because I thought I'd let others speak their concerns, but this one IRKS me!!!! Both my husband and I are D list members, and I also am a companion pass member which makes it great for my husband to fly free with me anywhere I go. On our last 4 trips recently, the latest being today, we have noticed that again, your agents at the gates aren't doing what they should be doing...."Keeping numerical order in lines"...of course, a number or two out of sequence isn't an issue, its when A-30 goes ahead of A16 A 14 etc............This has happened twice coming back from Vegas, (both times) and on both ways from Houston to Corpus Christi and back. If we spend the amount of money we are spending to assure our place in line, we then "despite" the fact that Ms/Mrs. Ladeedah trying to act stupid and oblivious to the fact that she doesn't understand the system, so she just goes right up front when he calls A 1-15 and if they missed hearing that, they've been known to just fly by and cut in front of us and the Couldn't Care Less Agent just lets them through.. (after letting them know they are out of line).............On two occasions when my husband was flying business class, a person on each of these flights stood right in front of him, and the Agent just let him/her through. He saw they were out of place, but figured the "great workers who take pride in their jobs" would tell them to head right back to the end of the line where they belong, and oh yes, one was like A 57.............. This is WRONG and if they continue to allow this, it won't be long before we'll be rilght back where we were when this whole thing changed.........Angry and Ticked.......Most do follow the rules, but there are still many who don't, and we as your higher paying customers would like to encourage your respect of us, who do enjoy these perks because we've paid for them. We feel you need to address this again with your gate agents, as we caught 2 ladies the other week way out of line, and one of them was told before going straight up to the front that she was at A 30, was taken there by her boyfriend, then just left and told him it didn't matter, she was going up front............Went up front and acted innocent, and we stood behind of her and another lady and acknowledged to the agent that they needed to get back to where they belonged, he said "see, you are going to get some people mad at you"...They were sweet and pleasant I will say, but after he let both my husband and I on, he let them come on also. That isn't right or fair to the others behind of us who anxiously checked in online to get a good space in line.... Please have your agents do their jobs right, or replace them with someone who knows and will follow the rules..........I dread the thought of them becoming as awful as the TSA agents at the Las Vegas airports.............Ugh, please, I hope they don't go that route...... Thanks ! ... View more

Steve, I just saw your blog about my typing in caps, and unfortunately I just sent out another blog in caps. I just love to type in caps, always have and no one has ever bought this to my attention..Thank you for your comment/criticism and I'll be sure not to type in CAPS oops caps, on this blog again...Have a good day..! ... View more

MY DEAR EQUALLY DISMAYED......FIRST OFF, SYMPATHY IS THERE FOR MANY, THAT ISN'T THE ISSUE AT ALL.....JERILYN'S EMAIL WAS MOST TOUCHING AND I AGREE WITH EVERYONE WHO IS DISAPPOINTED BY THIS UPROAR, THANKS AGAIN TO ATA........THE ISSUE IS THE BLAME GAME TO SOUTHWEST..........SOUTHWEST DIDN'T HAVE TO FIND A PARTNER TO GIVE MANY THE PRIVILEGE OF FLYING TO HAWAII FOR CHEAP, BUT THEY FOUND THIS TOOL FOR ALL OF US TO USE, AND BECAUSE IT WENT BELLY UP FOLKS ARE BLAMING SOUTHWEST.......THEY SHOULD BE BLAMING ATA......MANY FOLKS WERE USING THEIR RR REWARDS FOR THE TRIP, BUT HOW ABOUT THOSE WHO PAID "CASH" TO ATA DIRECTLY? THEY ARE OUT COMPLETELY.... AT LEAST SW HAS THE DECENCY TO REFUND WHATEVER AND "MORE".......FYI, I HAVE MY OWN ISSUES ABOUT OUR HAWAII TRIP, BUT CHOSE NOT TO AIR IT BECAUSE ITS OF NO VALUE TO ANYONE ELSE BUT US. NOW THAT ALL KNOWS WHAT THEY ARE FACED WITH, YOU HAVE TO ADJUST AND MAKE CHANGES......."YOU ARE ASSUMING THAT I HAVE THE MEANS AND ARE HANDLING THIS FLAWLESSLY BECAUSE I'M SUCH A GENIUS " PER YOUR WORDING..BEING UPSET IS EXPECTED, BUT BLAMING SWA FOR SOMETHING THAT WAS TOTALLY OUT OF THEIR CONTROL IS JUST PLAIN "WRONG"..........LIKE I SAID "NO ONE EVER SAID LIFE WAS FAIR"...NO ONE SEEMS TO BE SENSITIVE TO THE FACT THAT MANY LOST THEIR JOBS BECAUSE OF ATA, AND ALL PEOPLE CARE ABOUT IS WANTING TO GET TO HAWAII.......HOW ABOUT THE FAMILIES THAT DON'T KNOW HOW THEY ARE GOING TO PAY THEIR HOUSE PAYMENT FOR THIS MONTH?????? FOOD FOR THEIR FAMILY????????SENSITIVITY??? I DIDN'T HERE YOUR COMPASSION HERE.... I DIDN'T HEAR YOU SPEAK ABOUT THESE FORMER WORKERS...........WELL, WE ALL HAVE CHOICES AND THERE ARE OTHER AIRLINES THAT WILL GLADLY GET YOU THERE, THE DIFFERENCE IS YOU WILL HAVE TO PAY THE PIPER OR MAKE OTHER PLANS......IT ISN'T FAIR I KNOW.....EXSPECTING SWA TO MAKE IT WORK FOR OVER 20,000 WHO HAD PLANS TO HAWAII WILL ONLY ENHANCE THE CHANCES OF SWA GOING BELLY UP, OR RAISING THERE PRICES SO HIGH THAT NO ONE WILL BE GIVEN THE PRIVILEGE TO FLY FOR FUN...... EVERYONE BEING UPSET ISN'T THE ISSUE, ALL THESE SWA WORKERS HAVE HAD THERE CUP RUNNETH OVER ALSO WITH YELLS, NASTY WORDS, HANG UPS ETC., BUT CALLING THEM LIARS CONTINUALLY DURING AN EVENT THEY HAD NO CONTROL OF, AND "UP FRONT" DID MEAN WHAT THEY SAID ABOUT TRYING TO ACCOMODATE EVERYONE, WAS OVERWHELMING FOR THEM ALSO.....BUT, REFUNDING AND GIVING THE ADDITONAL 200 DOLLAR VOUCHER IS ALSO "AN ACCOMODATION"....AND THE BEST THEY COULD DO... SO "EQUALLY DISMAYED", "you have a wonderful day also" AND TRY TO REALIZE THE DIFFERENCE IN BEING "UPSET" AND DOWN RIGHT "NASTY" TO A COMPANY THAT HAD TRIED TO TAKE THE RESPONSIBLITY OF ANOTHER AIRLINES FAILURES, TRIED TO KEEP THE PROMISES TO ITS FLYERS THAT ATA FAILED TO DO, AND STILL SEEMS TO GET KICKED IN THE FACE, OVER AND OVER.......THOSE WHO BOUGHT TKTS DIRECTLY FROM ATA ARE OUT OF LUCK ...WHERE IS YOUR COMPASSION FOR ALL THESE FOLKS WHO HAVE LOST THERE MONEY AND WILL NEVER SEE A DIME OF IT???????...AT THIS MOMENT AM I GLAD I'M AN ATA CUSTOMER OR A SWA CUSTOMER?????????? NO BRAINER! again, have a great weekend...*...(typed especially for you so no one else will see....) ... View more

OH MY GOODNESS.........BABIES BABIES...........YES, ITS SAD THAT ATA SUNK, BUT SW DOESN'T NEED TO DO ANY FAVORS FOR YOU BECAUSE OF IT, YET THEY ARE.......WHEN 9/11 CAME, I HAD A FLIGHT BOOKED ON DELTA, AND THEY SAID THEY WOULD ACCOMODATE ANY CHANGES BUT ON THEIR TERM....WHICH WAS YOU HAD TO RESCHEDULE YOUR FLIGHT TO BE FLOWN WITHIN 6 MONTHS............I TOLD THEM I DIDN'T WANT TO FLY AT ALL AND ASKED FOR A REFUND (EXACTLY 2 WEEKS AFTER 9/11) AND THEY REFUSED MY REFUND......I ESCALATED IT TO THE SUPERVISOR AND SHE SAID I WOULD NOT BE GETTING A REFUND AND I WOULD HAVE TO RESCHEDULE AS TOLD......NO IF'S AND'S OR BUT'S..SO I LOST 350.00 DOLLARS...........MAD, ABSOLUTELY, FAIR, NO.............BUT, WE ALL KNOW LIFE ISN'T FAIR.......... SW IS GREAT........NO OTHER AIRLINES WOULD GIVE YOU BACK YOUR MONEY OR RR AND AN ADDITIONAL 200 DOLLAR VOUCHER.......AND, AS WE KNOW WE HAVE NO GUARANTEE FOR WHAT PRICE GAS WILL BE FROM ONE MINUTE TO THE NEXT, SO WHY SHOULD WE ALSO BLAME SW CAUSE FLIGHTS YOU OBSERVED WHEN HEARING OF THIS WERE GOING THROUGH THE ROOF..........??????????????? ITS NOT SOUTHWEST'S FAULT, THAT THE OTHER AIRLINES HAVE INCREASED THEIR PRICES BECAUSE "THEY CAN".........CALL THEM DIRECTLY AND COMPLAIN TO THEM......SOUTHWEST HAS NO CONTROL OVER OTHER AIRLINES PRICING.....COME ON FOLKS........... THERE IS NO DOUBT WHEN THOSE AGENTS TOLD YOU TO "HANG IN THERE" THEY WOULD BE ACCOMODATING YOU, THAT THEY MEANT IT........BUT AS WE KNOW, THIS SITUATION WAS BIGGER THEN THEY EVEN ANTICIPATED AND VERY COSTLY FOR THEM, ESPECIALLY AFTER ANTICIPATING SENDING OUT THOSE VOUCHERS.......I PRAISE THEM FOR TRYING....NO, YOU AREN'T GOING ON YOUR HONEYMOON, OR TO WEDDINGS, BUT IN READING THESE BLOGS, FOR HEAVENS SAKE, YOU MADE YOUR OWN DECISION BY WAITING IT OUT.......THEY MAY HAVE TOLD YOU TO SIT TIGHT, BUT WE ALL HAVE CHOICES AS TO WHAT WE "KNOW" WE SHOULD DO.........I FOR ONE WOULD HAVE BOOKED THE ALTERNATIVE FLIGHTS ANYWAY, JUST TO MAKE SURE I HAD "BACKUP".......NO, I'M NOT RICH, JUST OBSERVANT, AND WHEN THIS HAPPENED, AND BOOM, 3 AIRLINES IN ONE WEEK, ONE BEING A MAJOR CARRIER OF THE ISLANDS, HELLO, IT DIDN'T TAKE A ROCKET SCIENTIST TO FIGURE OUT IF I WAS GOING TO GET THERE, I'D HAVE TO DO SO ON MY OWN, AND QUICKLY............ LAWSUITS LAWSUITS LAWSUITS......YOU ARE THE TYPE OF PERSON THAT MAKES ALL OF US "SICK" BECAUSE OF YOUR "BLAME THE OTHER PERSON FOR NOT TAKING RESPONSIBLITY YOUR OWN DECISIONS" ATTITUDE IS JUST OVERWHELMING............EVERYTHING HAS TO COME TO A "LAWSUIT"..........THAT IS WHAT RAISES TAXES, INSURANCES, FEES, PRICES OF TICKETS, AND EVERYTHING ELSE, BECAUSE YOU THINK YOU ARE "OWED"............NO ONE IS "OWED" ANYTHING, NOR SHOULD ANYONE EXSPECT ANYTHING FROM ANYONE............ HOW ABSOLUTELY UNCARING ALL OF YOU ARE, AS THERE ARE MANY THERE WAITING TO GET BACK HOME.......DO YOU THINK THEY ARE HAVING A FREAKIN PICNIC??????????????? THEY ARE WAITING THERE TURN, AND NO DOUBT, SW WILL GET THEM BACK HOME... OUR WORLD IS WHAT IT IS BECAUSE EVERYONE WANTS TO BLAME AND NOT TAKE RESPONSIBLITY, SAYING THE AGENT SAID THIS AND SAID THAT..........SO WHAT? THOSE RUNNING FOR PRESIDENT ARE PROMISING NOT TO RAISE TAXES.......DO YOU BELIEVE THAT TOO? FLY ANOTHER AIRLINE AND DON'T COME BACK TO SW, AS IT WILL LEAVE MORE ROOM ON THE PLANES FOR ME AND MY FAMILY......YOU SAY YOU'LL NEVER FLY SW, AND WE ALL KNOW THAT IS A LIE.....NOW, WE SHOULD HOLD YOU TO THAT, AND IF WE FIND YOU ON SW EVER, WE SHOULD SUE YOU FOR TELLING US A LIE.........HOW DOES THAT GRAB YOU......... LIFE GOES ON FOLKS AND IF YOU DECIDED TO MOVE TO ANOTHER AIRLINE, THANKS FOR YOUR SEATS!.......THANK YOU SOUTHWEST FOR WORKING YOUR "ASSETS" OFF IN TRYING TO ACCOMODATE THE SELFISH......ATA IS THE ONE AT FAULT, NOT YOU......BUT, FOR SOME REASON THESE SELFISH PEOPLE HAVE TO FIND SOMEONE TO BLAME....I JUST THOUGHT IT WAS GREAT THAT YOU GAVE MANY MANY OF US THIS PAST YEAR THE OPPORTUNITY TO HAVE THE OPTION TO GO TO HAWAII FOR SO LITTLE..........GOSH, YOU ARE WONDERFUL!!!! SEE YOU NEXT WEEK......... ... View more

THIS WAS INTERESTING.......THIS IS THE SECOND TIME IN LESS THEN A MONTH, THAT MY HUSBAND AND I SAW AND HEARD THIS..... TWO LADIES IN FRONT OF US (WE WERE A19 AND A20) THEY STOOD UNDER A-15 (BOTH) WHEN THEY HANDED THE AGENT THERE TICKET, SHE FIRST SAID TO ONE OF THE LADIES "WAIT, YOU ARE A-50, OH, ARE YOU TWO TRAVELLING TOGETHER?" THE LADIES SAID "YES" AND SHE LET THEM BOARD TOGETHER........THE COUPLE BEHIND OF US, TOLD THE AGENT THE SAME THING, HE WAS LIKE A22 SHE WAS FURTHER BACK, AS HE WAS AN ALISTER OBVIOUSLY, AND SHE WASN'T......THE AGENT AGAIN LET THEM BOARD TOGETHER........ NOW, WE'VE BEEN ON TWO TRIPS WITHIN TWO WEEKS TO VEGAS, AND ENCOUNTERED THIS HAPPENING ON BOTH TRIPS. IT WAS OUR UNDERSTANDING HOWEVER, THAT AS AN ALISTER, YOU DO GET TO BOARD AFTER THE BUSINESS FOLKS, AND IF YOU ARE WITH ANOTHER PARTY TRAVELLING, YOU ARE USUALLY TOLD TO GO ON THE PLANE AND SAVE THEM A SEAT......THE FLIGHT WASN'T FULL, BUT ITS THE PRINCIPAL HERE THAT ISN'T RIGHT.......IN CASES LIKE THESE, "ONLY" THOSE IN THEIR APPROPRIATE NUMBERS SHOULD BOARD FIRST, AND THERE TRAVEL PARTNER "STILL, AND SHOULD" WAIT IN LINE UNDER THERE NUMBER..........IF YOU ALLOW THIS TO HAPPEN, THEN YOUR NUMBERS PROGRAM WILL BE GOING TO HELL IN A HANDBASKET REAL QUICK, AND FRICTION AGAIN WILL FOLLOW....... WHEN MY NUMBER IS 7 BACK FROM MY HUSBANDS, I STILL WAIT 7 BACK, I DON'T GO UP FRONT BECAUSE HE IS UP FRONT......THAT ISN'T RIGHT, NOR FAIR TO THE OTHERS......... THESE OCCURANCES "SHOULD NEVER HAPPEN" AS WE'VE NEVER SEEN THIS BEFORE IN OTHER CITIES, AND LAS VEGAS SHOULD KNOW THE POLICY AND ABIDE BY IT........WILL SOMEONE THERE PLEASE ADDRESS THIS ISSUE, AS I KNOW IT COULD REALLY MAKE FOLKS ANGRY SHOULD THEY READ THIS EMAIL.......I AM ASKING THAT YOU NOT PUBLISH IT ONLINE, BUT PLEASE REPLY ME ONLY, AS TO WHETHER WE ARE RIGHT IN OUR POLICY MATTERS OR NOT........NO ONE IN THIS CASE NEEDED HELP IN WALKING OR ANYTHING, AS THEY WERE JUST FINE AND FIT.........IT ISN'T RIGHT..................ITS ALL ABOUT PRINCIPAL AND NOW THAT THE MAJORITY OF THE AGENTS ARE DOING GREAT GREAT GREAT IN THEIR BOARDING PROCEDURES (AT THE AIRPORTS WE'VE BEEN THRU) AND HAVE REALLY BUCKLED DOWN ON THOSE WHO CUT, THERE SEEMS TO BE A QUESTION IN THIS AREA IN LAS VEGAS........AND A SIDE NOTE, WE WERE THE LAST FLIGHT OUT TO HOUSTON, 4/09 OF THIS WEEK.........AND THE FIRST FLIGHT OUT ON 3/25 AGAIN FROM LAS VEGAS TO HOUSTON.........THANK YOU AND I'LL LOOK FORWARD TO YOUR REPLY......... ... View more