02-16-2010
07:29 AM
1 Love
Worse than SWA insisting on believing their side, is the fact that all the comments from Sunday night are gone. That is inexcusable, and they were not lost due to a faked server crash - in fact., they were the only things available (on a static page) after the faked server crash, with comments MANUALLY turned off server-side, so there could not have been a crash.
That bitch lied to us.
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02-15-2010
04:56 AM
1 Love
The following comment from above HAS to be from employee JustPlaneNuts (read her tweets and see if you dont agree)
"I don't really feel sorry for people when they let themselves get to that level of obesity. It's unhealthy for you and its a safety risk for those you fly with. But just because you're famous it's Okay to piss and moan about it on Twitter and hurt a company for enforcing a regular policy?"
Are you insane?
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02-15-2010
04:38 AM
1 Love
In the first paragraph you come off with some BS about "...not our customary method of Customer Relations to be so public in how we work through these situations...". Too bad.
Welcome to Twitter, morons. Maybe that's too harsh. Maybe not. However, that is one more policy you will have to change: customers will forever complain about piss-poor customer service on Twitter, and when Twitter is gone or merged or bought, on some other similar platform GET USED TO IT. IT WILL NOT GO AWAY.
Be realistic. As Kevin said in his latest Smodcast, re-train your customer service! Obviously, currently you suck at it. Just, get better. Then maybe I will fly on your fat planes again.
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