02-15-2010
05:09 PM
Mr. Smith has my attention. Shame on Southwest for their bad treatment of Kevin Smith and for their bad treatment of other paying customers. Train all your personnel to give good customer service or else they cannot work for Southwest anymore.
In reading the accounts of this story and similiar situations on Southwest, it is clear that the people who run Southwest have a company policy of being rude to customers and humiliating paying customers everytime the situation presents itself. Change your "treat people bad" policy. I hope your competitors realize that they can make more money being good to people than being rude.
... View more
